Jaquan Cobb
New York,NY
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Air Cargo Office Agent
Worldwide Flight Services
Chicago, IL
02.2025 - 06.2026
- Managed client inquiries, resolving issues with accurate information and professional communication.
- Coordinated daily case updates, ensuring records remained complete, current, and accessible.
- Escalated sensitive cases appropriately, maintaining service quality and compliance standards.
- Documented interactions in CRM systems, supporting continuity and follow-up across teams.
- Trained new staff on workflow expectations, communication standards, and system usage.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
New Car Manager
Gerald Toyota of Matteson
Matteson, IL
11.2018 - 12.2024
- Directed new vehicle inventory planning to maintain optimal stock levels and model mix.
- Analyzed sales trends to align ordering strategy with market demand and dealership goals.
- Collaborated with the marketing team to develop targeted advertising campaigns that drove increased traffic and sales.
- Mentored sales team members, resulting in improved performance and higher overall revenue.
- Spearheaded special events and promotions to attract potential customers and generate buzz around new vehicle launches.
- Increased customer satisfaction by implementing streamlined sales processes and efficient communication strategies.
- Managed warranty claims efficiently, ensuring prompt resolution of customer concerns while minimizing dealership costs.
Supervisor
Chipotle
Chicago, IL
07.2015 - 01.2019
- Trained team members on POS procedures, food safety, and guest service expectations.
- Scheduled staff to support labor needs, shift coverage, and peak-hour efficiency.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School -
South Shore
Chicago, IL05-2017
Skills
- Customer service and care
- Problem-solving skills
- Positive attitude
- Order fulfillment
- Technical support
- Special events organization
- Meeting coordination
- Professional networking
- Event promotion
- Report creation
- Sales strategy development
Certification
- CPR & First Aid (if applicable)
- Valid U.S. Passport (if applicable)
- TSA Clearance (if applicable)
Professional Attributes
- Friendly and approachable
- Safety-oriented
- Reliable and punctual
- Strong work ethic
- Positive attitude
- Committed to creating a welcoming experience for every passenger
Timeline
Air Cargo Office Agent
Worldwide Flight Services
02.2025 - 06.2026
New Car Manager
Gerald Toyota of Matteson
11.2018 - 12.2024
Supervisor
Chipotle
07.2015 - 01.2019
High School -
South Shore