Jaquan Portee
Cincinnati,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in service-oriented positions. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter
Cincinnati, OH
12.2022 - 02.2024
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Assist customers in navigating company website and placing online orders, improving overall user experience
- Collaborate with team members to develop best practices for consistent customer service delivery
- Streamline call center processes for improved efficiency and reduced wait times
- Increase customer retention rates by providing exceptional problem-solving skills and personalized solutions
- Improved case resolution efficiency with meticulous research, analysis and documentation.
Area Rug Lead
Stanley Steamer
Farmers Branch, TX
01.2019 - 11.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
- Delegated tasks to team members based upon individual strengths and expertise, leading to an increase in productivity and workflows
- Performed daily maintenance checks and troubleshooting of equipment malfunctions
- Trained and supervised over ten employees, which led to having the number one volume in sales within my district during the years of 2020 and 2021
- Consistently kept customers satisfied which shows with a 95 percent quality rating during my time as supervisor.
Material Handler
United Parcel Service
Dallas, TX
11.2017 - 07.2018
- Organized shipments while making sure all packages were properly accounted for and in the proper trailer.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Received and unpacked shipments and new equipment as directed.
Education
High School Diploma -
Macarthur High School
Irving, TX06.2015
Tarrant County College District
Fort Worth, TXSkills
- Conflict Resolution
- Leadership Experience
- Computer Proficient
- Call Management
- Data Analysis
- Report Generation
- Product Knowledge
- Quality Assurance
- Critical thinking
- Account Management
- Customer Relations
- Process Optimization
Timeline
Customer Service Representative
Charter
12.2022 - 02.2024
Area Rug Lead
Stanley Steamer
01.2019 - 11.2022
Material Handler
United Parcel Service
11.2017 - 07.2018
High School Diploma -
Macarthur High School
Tarrant County College District