Jaquan Thompson
Athens,AL
Summary
Highly-motivated recent graduate with a desire to uphold justice and contribute to community safety. Strong work ethic, adaptability, and exceptional interpersonal skills. Responsible and motivated student ready to apply education in the workplace. Seeking an entry-level position in the criminal justice field/ federal government utilizing analytical skills and dedication to upholding justice, while actively pursuing my Masters degree to further my knowledge and expertise in the field.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SB International
Nashville, TN
06.2023 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Developed positive relationships with customers through friendly interactions
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered customer inquiries via phone, email, and chat
- Resolved customer complaints promptly and efficiently
- Provided accurate information about products and services to customers
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
University Assistant
Troy University
Troy, AL
08.2019 - 05.2023
- Compiled data from surveys conducted within the university system
- Organized events related to academic activities such as seminars and conferences
- Greeted visitors at the reception desk in a professional manner
- Distributed mail among faculty members according to their requirements
Retail Manager
Kmart, Sears Holding
Athens, AL
10.2016 - 12.2018
- Recruited, interviewed and hired qualified candidates for open positions
- Performed regular price checks on competitor stores in order to remain competitive
- Ensured compliance with safety regulations in accordance with company policy
- Conducted inventory management activities such as receiving shipments and maintaining stock levels
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL12.2023
Master of Science - Criminal Justice
Troy University Online
Troy, ALSkills
- Account updating
- Complaint resolution
- Critical Thinking
- Calm demeanor
- Key stakeholder relationship building
- 10-key
- Problem Solving
- Order processing
- Documentation
- Typing Skills
- Microsoft Office Specialist
- Multitasking and organization
- Call center experience
- Teamwork
References
- Kenia Alderson, kalderson@sbintl.com, (615) 248-6281, Current Supervisor
- DeAsia Barnes, barnesdeasia@gmail.com, (256)-874-9557, Classmate/Mentor (Paralegal)
- Starr Taylor, staylor@sbintl.com, (615) 956-5453, Co-Worker/Current Colleague
Timeline
Customer Service Representative
SB International
06.2023 - Current
University Assistant
Troy University
08.2019 - 05.2023
Retail Manager
Kmart, Sears Holding
10.2016 - 12.2018
Bachelor of Science - Criminal Justice
Troy University
Master of Science - Criminal Justice
Troy University Online
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