Jaquanda Huffham
Kinston
Summary
Customer-focused professional with 12+ years of experience in remote customer support, healthcare services, and technical troubleshooting. Proven ability to resolve high-volume inquiries, maintain compliance, and deliver accurate, empathetic service. Recently earned a Medical Billing & Coding Certificate, with a strong foundation in healthcare systems, data verification, and documentation accuracy.
Overview
14
14
years of professional experience
Work History
Warranty Specialist
SP Data
05.2025 - Current
- Manage warranty claims and customer inquiries, ensuring accurate documentation and timely resolution
- Review customer information and service eligibility in compliance with company policies
- Utilize CRM systems to track cases, update records, and maintain detailed notes
- Deliver high-quality customer service while handling high call/chat volumes
Customer Service Representative
Instant Teams
11.2023 - 05.2024
- Delivered high-quality remote support, resolving customer inquiries efficiently
- Maintained strong customer satisfaction through timely issue resolution
Data Collection Specialist (DCS)
RTI International
Raleigh
04.2023 - 10.2023
- Collected and verified medical data from healthcare providers
- Ensured compliance with accuracy and confidentiality standards
Customer Service Representative
Lifesafer
09.2021 - 04.2023
- Resolved 95% of device-related issues on first contact
- Scheduled 200+ monthly appointments
- Processed payments and ensured regulatory compliance
Member Service Representative
Concentrix
09.2020 - 04.2021
- Assisted members with healthcare benefits and OTC orders
- Simplified complex plan details for better understanding
Sales Representative
Focus Services
11.2019 - 02.2020
- Helped customers select service packages
- Met and exceeded sales targets
Merchandiser / Sales Representative
Anderson Merchandisers
Greenville
05.2017 - 08.2018
- Built displays and optimized product placement
Dispatcher / Customer Service Representative
Kelly Services
Greenville
08.2017 - 04.2018
- Coordinated field teams and scheduling
- Maintained accurate service logs
Developmental Technician
Caswell Center
Kinston
02.2015 - 04.2018
- Provided care and maintained documentation for residents
Technical Support Representative
Convergys
Greenville
09.2014 - 10.2015
- Troubleshot technical issues and supported customers
Customer Service Associate
Kangaroo Express
Raleigh
01.2014 - 08.2014
Customer Service Representative (CSR)
Tier
Raleigh
05.2012 - 11.2013
Education
Diploma -
Panther Creek High School
Raleigh, NCMedical Billing & Coding Certificate -
DeVry University
Skills
- Medical Billing & Coding Fundamentals
- Healthcare & Insurance Services
- Medical Data Verification & Compliance
- Remote Customer Support
- Technical Troubleshooting
- High-Volume Call Center Operations
- Appointment Scheduling & Coordination
- CRM Systems (Five9, Salesforce)
- Documentation Accuracy & Data Entry
- Clear & Empathetic Communication
- Remote Tools: Zoom, Slack, Microsoft Teams
- Healthcare Knowledge: Medical terminology, billing basics, coding fundamentals
- Data entry
- Compliance
- Documentation
- Troubleshooting
- Strong attention to detail and accuracy
- Excellent multitasking and organizational skills
- Proven success in remote work environments
Additional Highlights
- Strong attention to detail and accuracy
- Excellent multitasking and organizational skills
- Proven success in remote work environments
Technology And Tools
- CRM Systems: Five9, Salesforce
- Remote Tools: Zoom, Slack, Microsoft Teams
- Healthcare Knowledge: Medical terminology, billing basics, coding fundamentals
- Skills: Data entry, compliance, documentation, troubleshooting
Timeline
Warranty Specialist
SP Data
05.2025 - Current
Customer Service Representative
Instant Teams
11.2023 - 05.2024
Data Collection Specialist (DCS)
RTI International
04.2023 - 10.2023
Customer Service Representative
Lifesafer
09.2021 - 04.2023
Member Service Representative
Concentrix
09.2020 - 04.2021
Sales Representative
Focus Services
11.2019 - 02.2020
Dispatcher / Customer Service Representative
Kelly Services
08.2017 - 04.2018
Merchandiser / Sales Representative
Anderson Merchandisers
05.2017 - 08.2018
Developmental Technician
Caswell Center
02.2015 - 04.2018
Technical Support Representative
Convergys
09.2014 - 10.2015
Customer Service Associate
Kangaroo Express
01.2014 - 08.2014
Customer Service Representative (CSR)
Tier
05.2012 - 11.2013
Diploma -
Panther Creek High School
Medical Billing & Coding Certificate -
DeVry University