JAQUELIN AYALA DE LEON
Quinlan
Summary
Dynamic and detail-oriented professional with a proven ability to multitask and deliver exceptional customer service. Expertise in managing administrative responsibilities while fostering a welcoming and organized front desk environment. Committed to being a versatile team player, consistently supporting colleagues and enhancing overall operational efficiency. Passionate about creating positive experiences for clients and contributing to a collaborative workplace culture.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Women In Need Inc.
Dallas, TX
04.2024 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Resource Manager
Goddard Schools
Rockwall, TX
02.2021 - 09.2023
- Assisted with phone calls and recorded messages. Scheduled appointments for staff and clients. Organized and filed documents to maintain office efficiency. Cleaned and arranged office space for optimal functionality.
- Administered staff schedules and coordinated PTO to ensure adequate coverage and operational efficiency.
- Managed recruitment, training, and supervision of staff to enhance team performance.
- Oversaw and guided team members in implementing efficient operational methods and procedures.
Sales Associate/Cashier
Dollar General
Quinlan, Texas
08.2022 - 12.2022
- Proficient in operating point-of-sale systems and handling cash transactions accurately.
- Demonstrated exceptional customer service skills, ensuring a positive shopping experience for customers.
- Strong customer service skills: Provided excellent service by addressing customer inquiries and resolving issues.
Registered Behavior Technician
Behavioral Transformations & Centers of Behavior and Disorders
Rockwall, Texas
12.2020 - 12.2022
- Extensive experience implementing Applied Behavior Analysis (ABA) programs targeting behavior modification in children.
- Worked in both clinic & in home settings.
- Observed, monitored, and recorded problem behaviors through accurate data collection, graphs, and anecdotal notes.
- Diaper & Potty trained clients.
Call Representative
Schlesinger Group
Dallas, TX
07.2018 - 08.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Responded proactively and positively to rapid change.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Education
High School Diploma -
Ford High School
Quinlan, TX09-2017
Skills
- Customer service
- Data entry
- Computer skills
- File organization
- Microsoft outlook
- Documentation and recordkeeping
- Office management
- Multi-line phone proficiencey
LANGUAGES
English — Native
Spanish — Native
Timeline
Administrative Assistant
Women In Need Inc.
04.2024 - Current
Sales Associate/Cashier
Dollar General
08.2022 - 12.2022
Resource Manager
Goddard Schools
02.2021 - 09.2023
Registered Behavior Technician
Behavioral Transformations & Centers of Behavior and Disorders
12.2020 - 12.2022
Call Representative
Schlesinger Group
07.2018 - 08.2020
High School Diploma -
Ford High School