Jaquelin Gamboa
Miami,FL
Summary
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 4 years in customer service and facilities workflow. Effective communicator skilled at coordinating with team members.
Overview
4
4
years of professional experience
Work History
Day Shift Manager
Kaman's Art Shoppes
11.2022 - Current
- Supervised employees and oversaw quality compliance with company standards for picture editing and overall print quality
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Kennel Technician
Canine Country Club
06.2019 - 08.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Sales Associate
SSA & Company
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Environmental Biology
Miami Dade College
Miami, FL12.2021
Skills
- Customer Experience Management
- Leadership
- Teamwork and Collaboration
- Attention to Detail
Accomplishments
- Zoo Miami Internship (2018-2019)
- CTS Volunteer (2014-2018)
- South Florida Wildlife Center Volunteer (April-August 2021)
- Pelican Harbour Seabird Station volunteer (August-present)
Timeline
Sales Associate
SSA & Company
01.2023 - 05.2023
Day Shift Manager
Kaman's Art Shoppes
11.2022 - Current
Kennel Technician
Canine Country Club
06.2019 - 08.2022
Associate of Arts - Environmental Biology
Miami Dade College
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