Jaquelin Gutierrez
Bernalillo,NM
Summary
Dynamic professional with a proven track record at Metro by T Mobile, enhancing client satisfaction and expanding the customer base. Skilled in customer relations and data entry proficiency, I excel in fast-paced environments, demonstrating a goal-oriented mindset and exceptional service delivery. Achieved significant sales revenue growth through effective client services and teamwork.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Representative
Alorica
4200 Osuna Rd Ne
10.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Sales Representative
Metro by T Mobile
Bernalillo, NM
07.2017 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- .
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
Cashier
Bobs Burgers
Rio Rancho, NM
02.2014 - 10.2017
- Greeted customers entering store and responded promptly to customer
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
High School Diploma -
Bernalillo High School
148 Spartan Alley Bernalillo New Mexico 05-2014
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Staff training
- Paperwork processing
- Telephone reception
- Keyword research
- Web analytics
- Fast typing speed
- Documentation preparation
- Experience with working multiple computer system and programs
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Kept my metrics up beating monthly goal
- Been 1st place on my department keeping my numbers up
- Mentoring new co-workers to the department
Certification
- Digital Banking Certificate – Various accredited institutions and organizations.
- Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists.
- Certified Trust and Financial Advisor (CTFA) - Institute of Certified Bankers.
- Banking and Finance Certification - American Bankers Association.
Languages
spanish
Native or Bilingual
english
Native or Bilingual
Timeline
Representative
Alorica
10.2022 - Current
Sales Representative
Metro by T Mobile
07.2017 - 10.2022
Cashier
Bobs Burgers
02.2014 - 10.2017
High School Diploma -
Bernalillo High School