Jaqueline Camacho
Hartford
Summary
Bilingual customer service expert with a strong background in fast-paced settings, combining experience in hospitality, retail, and healthcare. Skilled in managing customer relationships, training team members, and ensuring service excellence through clear communication. Adaptable and organized, with a focus on enhancing operational efficiency all with a smile on their face!
Overview
5
5
years of professional experience
Work History
Server
Puerto Vallarta LLC
01.2025 - Current
- Delivered food and beverages accurately to tables in a timely manner.
- Took orders from customers accurately and in a timely manner.
- Guided guests in menu selections and addressed food-related inquiries to enhance dining satisfaction.
- Resolved customer complaints effectively, improving overall dining experience and customer retention.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended desserts, appetizers, and specialty drinks to increase average check size.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure efficient service and order accuracy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new servers on restaurant policies and service procedures.
- Enhanced new server performance through effective training and guidance.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Sales & Vision Consultant
Luxottica
09.2022 - 03.2025
- Delivered personalized luxury shopping experiences to clients, enhancing their satisfaction.
- Developed strong client relationships, fostering loyalty and increasing repeat business.
- Developed strong relationships with customers by providing exceptional customer service.
- Partnered with team members to cultivate a welcoming store environment, improving customer engagement.
- Conducted visual merchandising to highlight new arrivals and promotions.
- Managed inventory by organizing merchandise displays and stock levels.
- Assessed customer needs quickly during interactions.
FRONT DESK RECEPTIONIST, INTERPRETER & TRANSLATOR (EN-ES)
MEDNOW CLINICS
01.2021 - 02.2022
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling and maintained accurate patient records.
- Answered phone calls and addressed inquiries, ensuring clear communication and enhancing patient experience.
- Coordinated with medical staff to streamline patient flow, contributing to efficient clinic operations.
- Processed patient check-ins and verified insurance information efficiently.
- Assisted in handling patient complaints with empathy and professionalism.
- Utilized electronic health record systems for data entry and management.
- Delivered prompt and professional responses to inquiries via phone and email, fostering positive customer interactions.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Provided translation services during client interactions.
- Enabled effective communication for individuals with language barriers.
- Delivered interpretation services to support clear communication in meetings.
Education
Bachelor of Arts - ENGLISH (MAJOR) & SPANISH (MINOR)
Metropolitan State University of Denver
Denver, CO05-2027
Transfer -
COMMUNITY COLLEGE OF DENVER
Denver, CO01-2019
Skills
- Exceptional customer service
- Client relations
- Team collaboration
- Relationship building
- Order management
- Appointment scheduling
- Telephone skills
- Service prioritization
- Multitasking and organization
- Problem resolution
- Bilingual proficiency
- Data entry
- Check processing
- Meticulous and organized
Languages
Spanish
Native/ Bilingual
Timeline
Server
Puerto Vallarta LLC
01.2025 - Current
Sales & Vision Consultant
Luxottica
09.2022 - 03.2025
FRONT DESK RECEPTIONIST, INTERPRETER & TRANSLATOR (EN-ES)
MEDNOW CLINICS
01.2021 - 02.2022
Bachelor of Arts - ENGLISH (MAJOR) & SPANISH (MINOR)
Metropolitan State University of Denver
Transfer -
COMMUNITY COLLEGE OF DENVER