Jaqueline Leyva Aguilar
Maywood,CA
Summary
Dynamic Medical Receptionist with proven expertise at Center for Family Health and Education, excelling in patient scheduling and insurance verification. Recognized for exceptional customer service and meticulous attention to HIPAA compliance, enhancing clinic efficiency and patient satisfaction.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Center for Family Health and Education
3229 Santa Anita Ave El Monte CA 91733
02.2021 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted patients with registration processes, ensuring accurate information collection.
- Handled incoming calls and inquiries, providing exceptional customer service to patients.
- Maintained electronic health records with attention to detail and confidentiality standards.
- Trained new reception staff on procedures and best practices for optimal performance.
- Processed and verified all insurance verifications to facilitate patient care access.
- Coordinated communication between medical staff and patients for improved workflow.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multiple high call volumes at once, while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School Diploma -
El Camino Real High School
1351 E Orangethorpe Ave, Placentia, CA 92870Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
HIPAA compliance
Insurance verification
Typing and filing
Typing 78 wpm
Co-payment collection
Customer service
Organization and time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Center for Family Health and Education
02.2021 - Current
High School Diploma -
El Camino Real High School