Jaqueline Lizarraga
Phoenix,AZ
Summary
Dedicated Pharmacy Technician with experience at Phoenix Children’s Hospital, skilled in workflow optimization and problem-solving. Proven track record in enhancing medication dispensing. Committed to maintaining confidentiality and adhering to HIPAA regulations and always willing to learn from my teamwork members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Phoenix Children’s Hospital
09.2023 - Current
- Compounded and dispensed medications accurately, ensuring adherence to hospital protocols.
- Assisted pharmacists in managing inventory levels, reducing waste through effective stock rotation.
- Trained new technicians on operational procedures and best practices for medication handling.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collaborated with healthcare teams to ensure timely medication delivery for inpatient care needs.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician
Walmart Pharmacy
11.2019 - 08.2023
- Processed prescription orders efficiently, verifying patient information for accuracy and compliance.
- Provided exceptional customer service by addressing patient inquiries and resolving medication-related issues.
- Maintained cleanliness and organization of pharmacy workspace, adhering to safety regulations consistently.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelor’s - Nursing
Superior University of Nursing
Mexico 07-2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Work well under pressure
- Positive mindset
- Resolving customer issues
- Ordering and stocking medications
- Customer service
- Prioritization and organization
- Aseptic techniques
- Drug safety
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Phoenix Children’s Hospital
09.2023 - Current
Pharmacy Technician
Walmart Pharmacy
11.2019 - 08.2023
Bachelor’s - Nursing
Superior University of Nursing