Jaqueline Lopez
Chicago Heights,IL
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at Access Family Health Center in managing front desk operations and appointment scheduling. Skilled in electronic recordkeeping and relationship building, ensuring patient confidentiality and satisfaction. Recognized for enhancing patient experiences through effective communication and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Access Family Health Center
152 W. Lincoln Highway Chicago Heights, IL 60411 U
05.2021 - 06.2024
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained patient confidentiality and HIPAA compliance.
- Assisted with insurance verification and billing inquiries.
- Checked patient insurance, demographic, and health history to keep information current.
Barista
Starbucks
3760 Vollmer Rd Unit 101 Flossmoor, IL 60422 Unit
10.2020 - 05.2021
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of workstations to comply with health and safety
- Controlled line and crowd with quick, efficient service.
Banquet Staff Member
Odyssey Golf
19110 S Ridgeland Ave Tinley Park, IL 60477 United
07.2018 - 03.2020
- Assisted in setup and teardown of banquet events, ensuring timely execution of tasks.
- Provided excellent customer service to guests during events, enhancing overall experience.
- Collaborated with kitchen staff to deliver food and beverage orders efficiently.
- Maintained cleanliness and organization of banquet facilities throughout events.
Education
High School Diploma -
Bloom Township High School
101 W Tenth St Chicago Heights, IL 60411 United S05.2018
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Relationship building
Electronic recordkeeping
Epic systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Access Family Health Center
05.2021 - 06.2024
Barista
Starbucks
10.2020 - 05.2021
Banquet Staff Member
Odyssey Golf
07.2018 - 03.2020
High School Diploma -
Bloom Township High School