Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaqueline Martinez

Berwyn,IL

Summary

Skilled team player with strong background in environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

7
7
years of professional experience

Work History

Server and Server Trainer Specialist

Long Horn Steakhouse
02.2022 - Current
  • Trained new employees to guarantee rapid productivity within the team.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Handled and resolved customer issues in a timely manner to avoid negative feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period..
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Ihop
02.2018 - 07.2021
  • Trained new servers in restaurant procedures and customer service standards.
  • Answered phones and took phone orders for customer pick up or delivery.
  • Restocked stations regularly to help team stay efficient and meet customers' needs.
  • Performed side work duties, such as cleaning and work.
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.

Sales Associate

Bath and body works
11.2020 - 01.2021
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase.
  • Contributed to store shrink-reduction goals and programs.
  • Welcomed guests and offered quick assistance to handle diverse needs.
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

Education

High School Diploma -

Morton West
Berwyn, IL
05.2018

Skills

  • Quality control
  • Upselling
  • Meeting preparation
  • Multi-line telephone operation
  • Greet visitors
  • Restock shelves
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Languages

English
Native or Bilingual

Timeline

Server and Server Trainer Specialist

Long Horn Steakhouse
02.2022 - Current

Sales Associate

Bath and body works
11.2020 - 01.2021

Server

Ihop
02.2018 - 07.2021

High School Diploma -

Morton West

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Jaqueline Martinez