JAQUELINE RODRIGUEZ ROMERO
Del Rio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Receptionist
Allstate
Del Rio, TX
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Shift Leader Manager
McDonald's
Del Rio, TX
09.2020 - Current
- Addressed customer concerns and resolved issues promptly, maintaining a high level of customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Prioritized tasks efficiently, meeting deadlines while offering support to the team and maintaining workflow.
- Managed scheduling, data entry, document management, and office coordination.
- Demonstrated composure during high-pressure situations and escalated customer service scenarios, ensuring positive outcomes
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Evaluated team performance, adjusted strategies, and ensured agile and sustainable operations to maintain a high level of efficiency.
Education
Associate of Arts - General Studies
Southwest Texas College
Del Rio, Texas05.2025
High School Diploma - undefined
Del Rio High School
05.2020
Skills
- Cash Handling
- Inventory Optimization
- Customer Needs Assessments
- Staff scheduling
- Administrative Support
- Motivating Performers
- Payment Processing
- Staff Training and Onboarding
- Verbal and written communication
LANGUAGES
Spanish
Advanced
Timeline
Receptionist
Allstate
03.2025 - Current
Shift Leader Manager
McDonald's
09.2020 - Current
High School Diploma - undefined
Del Rio High School
Associate of Arts - General Studies
Southwest Texas College