Jaqueline Rubio
Snyder,TX
Summary
Multi-talented State Advocate consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic, eager to learn and contribute to team success through hard work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Financial Advocate
Firstsource Solutions
08.2014 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand county financial assistance policies and procedures.
- Reached out to individuals eligible for services to solicit applications and offer assistance
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
- Maintained and updated project related documents.
- Developed and implemented the Scurry County Indigent program policy and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Created reports, presentations and other materials for executive staff.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided ongoing direction and leadership for program operations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Head Server
The Butchers Block
10.2012 - 02.2020
- Trained new staff on restaurant operations and policies to strengthen performance
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items
Loan Customer Service Representative
Sun Loan Company
05.2013 - 08.2014
- Verified credit histories, personal references and employment backgrounds for each applicant
- Set up, stored and updated customer files, department records and regulatory paperwork
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Documented borrower's information in loan processing system and resolved any discrepancies
- Communicated with customers daily to request information and complete paperwork
- Assembled important paperwork and disclosures for borrower
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Monitored key dates to obtain information by deadlines
Education
Associate of Applied Science -
Western Texas College
Snyder, TXSkills
- Community advocate
- Benefits program guidelines and knowledge of state laws
- File/records maintenance
- Microsoft Excel and Microsoft Office knowledge
- Customer service
- Bilingual Spanish/English
- Leadership Skills
- Creative problem solving
- Process improvement
- Data Entry
- Payment collection
- HIPAA compliance
Certification
- Certified Application Counselor
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Advocate
Firstsource Solutions
08.2014 - Current
Loan Customer Service Representative
Sun Loan Company
05.2013 - 08.2014
Head Server
The Butchers Block
10.2012 - 02.2020
Associate of Applied Science -
Western Texas College
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