JAQUELINE SALAZAR
CHILDRESS,TX
Summary
Professional with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks. Approachable and diligent with solid understanding of molecular biology and genetics, combined with hands-on laboratory techniques such as PCR and gel electrophoresis. Proficient in analyzing research data and utilizing bioinformatics tools. Committed to contributing to scientific advancements and innovative solutions in field.
Overview
14
14
years of professional experience
Work History
Clinical Administrative Coordinator
UHC
08.2024 - Current
- Implemented efficient electronic health record systems to enhance data accuracy and accessibility.
- Implemented process improvements that enhanced efficiency in authorization workflows.
- Oversaw administrative workflows, ensuring compliance with healthcare regulations and policies.
- Developed training materials for new staff, improving onboarding processes and operational consistency.
- Coordinated prior authorization processes to ensure timely approval of patient services.
- Collaborated with healthcare providers to gather necessary documentation and expedite approvals.
Aetna MAC Service Advocate
CVS/AETNA
08.2021 - 12.2023
- Reached out to members to improve the members experience with their health plan by welcoming new members, encouraging benefit education, as well as providing solutions for their healthcare needs.
- Resolved discrepancies on Medicare claims with insurance carriers.
- Provided information and answered questions about Medicare health insurance plans to members.
- Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
Dallas, TX
SALES AND SERVICE ADMIN
03.2018 - 10.2019
- Managed several projects simultaneously responsibilities included; making sure all parts needed were to be onsite, coordinated with proper service tech for job, and weekly production meetings internally to insure machines were on time for said project
- Planned service visits along with providing formal quotations
- Along with these tasks included daily tasks to service existing customers with any spare parts or service needed
- This including the America's and any Latin country
- As well as providing invoices, quotations, etc
Lubbock, TX
PHONE BANKER WELLS FARGO
06.2017 - 12.2017
- Knowledgeable in bank policies as well as computer operations skills
- Telephone etiquette Problem solving orientation
Lubbock, TX
RTL GENOMICS
05.2016 - 05.2017
- Assisted with extraction protocols, DNA and RNA library construction
- Facilitated setup of DNA sequencing runs to ensure accurate results and documented gel images for further evaluation.
- Maintained cleanliness of lab equipment and machines through systematic sanitization processes, enhancing laboratory safety and efficiency.
- Utilized single and multichannel pipettes to ensure efficient laboratory operations.
- Analyzed genomic data using bioinformatics tools to identify genetic variations.
- Conducted quality control on sequencing data to ensure accuracy and reliability.
Childress, TX
FRONT DESK CLERK SUPER 8
06.2012 - 12.2015
- Negotiated with the customer by weighing the wants and needs of the customer with the requirements of the business to find a reasonably priced room for them
- Scheduled reservations for the customers. Management responsibilities
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX05.2017
Skills
- Customer Service
- Administrative
- Microsoft Office
- Project Management
- Medicaid and Medicare Knowledge
- Medical Terminology
- Healthcare Education
- HIPAA Compliance
- Clinical documentation
- Medicare/Medicaid
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Clinical Administrative Coordinator
UHC
08.2024 - Current
Aetna MAC Service Advocate
CVS/AETNA
08.2021 - 12.2023
Dallas, TX
SALES AND SERVICE ADMIN
03.2018 - 10.2019
Lubbock, TX
PHONE BANKER WELLS FARGO
06.2017 - 12.2017
Lubbock, TX
RTL GENOMICS
05.2016 - 05.2017
Childress, TX
FRONT DESK CLERK SUPER 8
06.2012 - 12.2015
Bachelor of Science - Biology
Texas Tech University