Results-driven Retail Management Leader with expertise in store operations and sales growth. Manages a top-ranked store, focusing on team collaboration and adaptability to meet evolving needs. Skilled in inventory management, customer service, and staff training, with a commitment to enhancing shopping experiences and optimizing performance. Bilingual communicator recognized for leadership development and delivering exceptional client experiences.
Work History
Interim Store Manager
1 Month
The Tile Shop | 07.2026 - Current
Led team to achieve sales targets through effective staff training and development.
Analyzed sales data to identify trends, driving informed decision-making for merchandising strategies.
Enhanced customer experience by developing and maintaining professional relationships with vendors, contractors, and the retail client.
Analyzed sales data to identify trends, driving informed decision-making to increase foot traffic and conversion rate.
Assistant Store Manager
11 Months
The Tile Shop | 09.2025 - Current
Led team in achieving sales goals through effective training and motivation strategies.
Analyzed sales data to identify trends, driving targeted marketing initiatives for product promotions.
Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
Developed staff scheduling systems to enhance operational efficiency and customer service levels.
Senior Design Consultant
6 Months
The Tile Shop | 03.2025 - 09.2025
Coordinated daily store operations, managing inventory and achieving sales goals while enhancing team collaboration
Assisted with training and supporting team members in a fast-paced showroom environment
Trained and supported team members in fast-paced showroom, fostering an environment of continuous improvement
Gained multiple Business to Business clients, including other flooring companies, Builders, 3rd party showrooms, and private clients across the U.S
Sales Consultant
1 Year 7 Months
The Tile Shop | 08.2023 - 03.2025
Provided assistance to customers in selecting tile and design options for their remodeling projects customers with tile and design selections for residential remodeling projects
Cultivated client relationships through personalized design consultations and product expertise, leading to increased customer satisfaction
forklift certification earned to improve store operations and assist warehouse with staging and loading our customer orders.
Coordinated property presentation and organization to elevate customer experience standards
Handled business administration and marketing, overseeing daily rental management activities
Entrepreneur / Small Business Owner
4 Years 6 Months
LashX | 02.2022 - Current
Built and managed a luxury lash business focused on client retention and personalized service.
Coordinated appointment scheduling, client communication, branding, and social media marketing to enhance client engagement.
Cultivated a growing client base through strategic relationship building and referral-based marketing efforts.
Quickly moved from home based to a storefront due to increase in clientele.
Emergency Medical Responder (EMR)
1 Year 4 Months
Elite Ambulance | 05.2022 - 09.2023
Responded to emergency and non-emergency medical situations, ensuring timely care in fast-paced environments.
Collaborated with medical teams to deliver comprehensive patient care and facilitate efficient transportation.
Developed emergency response plans in collaboration with first responders to minimize response times and protect public safety during traffic-related incidents.
Classroom Teacher
1 Year 7 Months
The Learning Tree Day Care Center | 09.2020 - 04.2022
Supported teachers in classroom supervision and daily educational activities to foster engaging learning experiences across multiple age groups.
Created a safe and positive learning environment to enhance children's development and well-being.
Supported children’s development in a safe and positive learning environment.
Collaborated with teachers to implement individualized lesson plans and adapt materials.
Rides & Waterpark Manager
1 Year 7 Months
Santa’s Village | 01.2020 - 08.2021
Managed ride and waterpark staff, scheduling, guest experience, and safety procedures
Managed Rides and Water Park staff, scheduling, guest experience, and safety procedures
Led daily operations ensuring exceptional guest experiences and efficient staff performance.
Ride Operator
1 Year 6 Months
Santa’s Village | 07.2018 - 01.2020
Promoted into management for consistently demonstrating leadership and operational reliability
Managed scheduling, guest experience, and safety procedures for ride and waterpark staff
Oversaw daily park operations to ensure safety and enhance customer satisfaction
Education
Lead1x: Exercising Leadership: Principals - Business Management, Marketing And Related Support
HarvardX Online | Harvard | 04-2024
Professional Development: Strategic Planning
Paraprofessional Studies - Early Childhood Special Education
Coastal Carolina Community College | Jacksonville, NC | 01-2021
High School - World Language Arts & International Studies Academy
Streamwood High School | Streamwood, IL
Graduated Early through Night School Courses
Honors & AP Student
Seal of Biliteracy
Spanish Language & Business Studies
AVID Program
Skills
Retail Sales & Upselling
Customer Service & Client Relations
Leadership & Team Management
Cold Calling
Employee training
Shift scheduling
Work planning
Business Development
Fast-paced environments
Fast-Paced Operations
Opening and closing procedures
Social Media Marketing
Work planning
Recruitment
Accomplishments
Exceeded monthly store sales goals 11+ months in a row.
Successfully build and operate two LLCs' that generate profit within the first 9 months.
Purchased an investment property at the age of 23 without any co-signers, borrowers, or investors.
Certification
Licensed EMT
Certified Forklift Driver
Illinois ParaPro Certification
Philanthropy
Supported pregnant teens through diaper and formula donations, education, and access to community resources
Assisted Goodwill initiatives through time contributions and gently used donations supporting employees and families in need
Volunteer support with food and community outreach organizations throughout Northern Illinois
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Swahili
Elementary
Timeline
Interim Store Manager
The Tile Shop
07.2026 - CurrentRead More
Assistant Store Manager
The Tile Shop
09.2025 - CurrentRead More
Senior Design Consultant
The Tile Shop
03.2025 - 09.2025Read More
Owner- Entrepreneur
SOL Rentals LLC
02.2025 - CurrentRead More
Sales Consultant
The Tile Shop
08.2023 - 03.2025Read More
Emergency Medical Responder (EMR)
Elite Ambulance
05.2022 - 09.2023Read More
Entrepreneur / Small Business Owner
LashX
02.2022 - CurrentRead More
Classroom Teacher
The Learning Tree Day Care Center
09.2020 - 04.2022Read More
Rides & Waterpark Manager
Santa’s Village
01.2020 - 08.2021Read More
Ride Operator
Santa’s Village
07.2018 - 01.2020Read More
Streamwood High School
High School from World Language Arts & International Studies Academy
Read More
Coastal Carolina Community College
Paraprofessional Studies from Early Childhood Special Education
Read More
HarvardX Online
Lead1x: Exercising Leadership: Principals from Business Management, Marketing And Related Support