Jaqueline Sosa
Boise,ID
Summary
Empowering retail leader and guest experience strategist with record of developing high-performing teams in high volume, multi-million dollar environments. Adept at driving core KPIs—including UPT and loyalty acquisition—through active floor coaching, seamless operational and sales leadership, and intentional cross-merchandising. Equally passionate about fostering inclusive team cultures that elevate guest satisfaction and deliver consistent results.
Overview
8
8
years of professional experience
Work History
Sales and Service Leader
Sephora
Meridian, Idaho
04.2024 - Current
- Executed daily opening and closing procedures as a keyholder, managing till counts, change orders, and bank deposits to maintain operational compliance.
- Partnered with other store management to track daily sales targets, analyzing hourly metrics to make real-time floor adjustments and drive store sales goals.
- Mentored beauty advisors to provide equal and welcoming service to all clients, simultaneously reducing theft and increasing client satisfaction.
- Implemented dynamic weekend team challenges that boosted morale, significantly increasing membership sign-ups and multi-world transaction performance.
Prestige Beauty Advisor
Ulta Beauty
San Mateo, CA
02.2023 - 04.2024
- Assisted in inventory management, ensuring optimal stock levels of products.
- Collaborated with team members to execute promotional events and seasonal campaigns effectively.
- Mentored staff in driving cross-merchandising strategies to boost average basket value and accelerating credit card acquisition.
- Educated clients on product features and benefits to enhance shopping experience.
Member Experience Associate / Events Coordinator
Werqwise
San Francisco, CA
04.2022 - 04.2023
- Delivered exceptional service to a high volume of members and guests daily, maintaining a positive attitude and consistently exceeding satisfaction levels.
- Planned and executed corporate and startup events with seamless logistics and vendor coordination.
- Drafted and negotiated contracts, balancing client needs with company policies to secure a mutually beneficial agreement.
- Managed event budgets and timelines, ensuring cost efficiency and adherence to schedules.
Barista
Starbucks
El Paso, Texas
12.2018 - 03.2021
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Consistently maintained high levels of cleanliness, organization, storage, and food and beverage sanitation to ensure quality.
- Maintained a calm demeanor during high-volume periods.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Skills
- Staff Coaching & Mentoring
- Attention to Detail
- Inventory & Supply management
- Guest-Centric Selling & Connection
- MS Office Systems Proficiency
- Point of Sale and Administrative Systems Knowledge
- Keyholder Responsibilities (Store Opening & Closing Protocols)
- Loss Prevention & Asset Protection Compliance
Timeline
Sales and Service Leader
Sephora
04.2024 - Current
Prestige Beauty Advisor
Ulta Beauty
02.2023 - 04.2024
Member Experience Associate / Events Coordinator
Werqwise
04.2022 - 04.2023
Barista
Starbucks
12.2018 - 03.2021