Jaqueline Tcaciuc

As a Strategic Sales Representative, I focus on identifying and pursuing high-value opportunities within key industry verticals, such as vape/tobacco shops, liquor stores, gun stores, gaming/slot stores, and sex shops, and building long-term relationships with clients to drive revenue growth through tailored solutions. I work closely with clients to understand their unique needs, providing strategic recommendations that align with their goals. By analyzing market trends and leveraging industry insights, I craft personalized sales strategies and solutions. My role involves a mix of prospecting, relationship management, and collaboration with cross-functional teams to ensure the successful execution of complex deals and projects.

As an Outside Sales Regional Manager, I lead and mentor a sales team within a designated region, driving strategies to achieve revenue goals and foster business growth. I build and maintain strong client relationships, set and track sales targets, and provide ongoing coaching to ensure team success. By analyzing market trends and collaborating with cross-functional teams, I ensure alignment with company objectives. With a focus on performance and process, I balance leadership and fieldwork, frequently traveling to meet clients and attend industry events to stay ahead of market opportunities.

As an Outside Sales Representative, I focus on building and nurturing relationships with clients within a specific region, driving sales and delivering exceptional customer service. I proactively identify new business opportunities, manage a sales pipeline, and meet or exceed sales targets. By staying informed on market trends and competitor activity, I tailor solutions to meet client needs. With a strong emphasis on face-to-face interactions, I regularly travel to meet with clients, attend industry events, and ensure a positive customer experience throughout the sales process.

Worked in the Mortgage world with a few different companies:

1. All Western Mortgage

2. Fairway Independent Mortgage

3. Nova Home Loans

I operate at the intersection of sales and marketing, serving as a key liaison among internal teams—such as management, procurement, and marketing—and external referral partners. My focus is on developing and managing strategic relationships, particularly with shared service providers like Realtors, Title companies, and Warranty agents.

I drive business growth by identifying target markets, building a qualified pipeline, and executing outreach strategies to attract and retain high-value clients. This includes networking, cold outreach, and tailored messaging to convert prospects and expand existing accounts through new solutions and services.

My role also involves collaborating with senior leadership and cross-functional teams to ensure alignment on business objectives. Strategic planning is central to my work, backed by a strong understanding of our offerings, market trends, and the competitive landscape.

I supported the restructuring of distressed borrower relationships and adversely graded loans within the bank’s diverse and complex portfolio. My responsibilities included ensuring compliance with all relevant state and federal regulations, as well as internal lending policies and procedures.

I collaborated closely with loan officers and Credit Administration to safeguard the bank’s interests—focusing on collateral, equity, and other pledged assets. My goal was to preserve loan principal, collect interest where feasible, and proactively mitigate the risk of loan charge-offs through strategic asset management and risk reduction measures.

As a Banker II, I was responsible for supporting a wide range of branch operations and delivering exceptional customer service. My role included processing new account transactions, assisting clients in selecting appropriate financial products, and cross-selling bank services to meet customer needs. I managed the full lifecycle of accounts—from opening and maintenance to closure—while also handling various clerical responsibilities to ensure smooth branch operations.

In addition to front-line service, I was fully proficient in teller functions, vault management, safe deposit operations, and processing DDA lines of credit. I also discussed and accepted credit applications, ensuring compliance and accuracy throughout the process. As a senior team member, I provided guidance, training, and support to entry-level bankers and other branch staff, fostering a collaborative and customer-focused environment.

My journey in retail began on the sales floor of high-end and trend-forward stores, where staying ahead of fashion trends and understanding how to guide customers in making smart wardrobe choices was more than just part of the job—it was a passion. I thrived in fast-paced environments, assisting hundreds of shoppers each day with personalized service rooted in both style expertise and genuine connection.

Beyond selling, I played an active role in maintaining the store’s visual appeal—merchandising new products, organizing displays, and ensuring the floor remained clean and inviting. Strong communication, adaptability, and problem-solving were key to success, as was the ability to follow direction, make sound decisions quickly, and be physically prepared for long, active shifts.

As I advanced to Assistant Department Manager, I took on greater responsibility—overseeing operations, optimizing workflows, and ensuring my team consistently performed at their best. I led hiring and onboarding efforts, provided ongoing training, and supported team members in their growth. I also managed department meetings and implemented procedures that enhanced efficiency and performance.

This chapter of my career sharpened my leadership, organizational, and customer-focused skills—foundations that continue to shape how I approach every new challenge.

I began my banking career in 2009 at our Peoria, AZ branch as a Personal Banker Level 1. During this time, I built a strong foundation by mastering everyday banking transactions, loan booking, and all key entry-level banking functions. This hands-on experience allowed me to develop a deep understanding of customer needs and the operational side of banking.

As I transitioned to the Scottsdale location, I was proud to be promoted to Personal Banker Level 2. This role expanded my responsibilities and allowed me to take on more complex client interactions and financial solutions. Each step in my journey has strengthened my skills and commitment to delivering exceptional service.