Jaquelyn Dowell
Sherman
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Behavior Technician
Texoma Medical Center
Denison, TX
01.2025 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Monitored patient behavior and documented observations to support individualized treatment plans.
- De-escalated crisis situations using approved behavior management techniques and safety protocols.
- Trained new staff on behavior support procedures, documentation standards, and patient safety.
Patient Care Technician
Texoma Medical Center
Denison, TX
06.2024 - 01.2025
- Monitored vital signs and reported patient condition changes promptly to nursing staff.
- Collected specimens and prepared samples according to clinical procedures and infection-control standards.
Admitting Registrar
Texoma Healthcare Center
Denison, TX
04.2024 - 07.2024
- Verified patient information to ensure accurate registration and eligibility for insurance coverage.
- Collected necessary registration information from patients in person and by telephone to facilitate smooth admission process.
- Processed financial transactions for patient accounts, including copayments and deposits, ensuring compliance with financial protocols.
Patient Access Representative
Texas Health Presbyterian Hospital
Plano, TX
01.2020 - 03.2024
- Collected co-pays and payments from patients at time of service to facilitate smooth transaction process.
- Performed pre-registration functions, verifying demographic information and obtaining authorizations to ensure accurate patient records.
- Greeted patients and visitors in a courteous and professional manner.
- Greeted patients and visitors courteously, creating a welcoming environment and enhancing patient experience.
Education
Associate of Science - Nursing
Collin County Community College District
Plano, TXSkills
- HIPAA Compliance
- Emotional regulation
- Active listening
- Crisis intervention
- Behavioral intervention
- Clinical documentation
Certification
BLS
References
References available upon request.
Timeline
Behavior Technician
Texoma Medical Center
01.2025 - Current
Patient Care Technician
Texoma Medical Center
06.2024 - 01.2025
Admitting Registrar
Texoma Healthcare Center
04.2024 - 07.2024
Patient Access Representative
Texas Health Presbyterian Hospital
01.2020 - 03.2024
Associate of Science - Nursing
Collin County Community College District