Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaquetta Brown

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Centralize Showing Services
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Environmental Services Housekeeper

Atrium Health
Charlotte, NC
08.2019 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Customer Service Representative

Wiki Wiki Car Wash
Charlotte, NC
10.2015 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

High School Diploma

Vance High School
Charlotte, NC
06.2008

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Information Inputting
  • Answering Customer Questions

Timeline

Environmental Services Housekeeper

Atrium Health
08.2019 - Current

Customer Service Representative

Wiki Wiki Car Wash
10.2015 - 04.2018

Customer Service Representative

Centralize Showing Services

High School Diploma

Vance High School

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Jaquetta Brown