Ja'Quia Pickens

Provided instructional and behavioral support to students with disabilities under certified special education teacher supervision, ensuring compliance with mandates and individualized education plans (IEPs), to promote student learning. Assisted in the preparation and delivery of instructional materials, supplemental activities, and appropriate accommodations and modifications to promote student success and inclusion with non-disabled peers. Supported a safe and structured learning environment by enforcing behavior codes, implementing behavior intervention plans, and maintaining classroom organization to enhance student engagement. Delivered individualized one-on-one assistance, including personal care and mobility support under training and supervision of related service providers, while maintaining confidentiality and adherence to district policies.

Provided high-quality patient care while strictly complying with HIPAA regulations and delivering excellent customer service. Assisted providers with examinations and procedures, ensuring efficient patient flow and accurate clinical support. Performed a wide range of diagnostic and occupational health services, including DOT and non-DOT drug screens, pulmonary function tests, audiograms, breath alcohol testing, EKGs, respirator fit tests, hair collections, urinalysis, and phlebotomy, maintaining DOT certification. Accurately collected patient intake information and medical histories, prepared charts for new patients, and delivered additional clinical support such as injections, wound care, and blood draws.

Delivered excellent customer service by assisting consumers with in-store promotions, and providing knowledgeable support across all store products. Maintained well-organized and fully stocked shelves, ensuring that merchandise was properly displayed, stored, and replenished, while adhering to workplace safety standards. Handled customer complaints with professionalism and sensitivity, contributing to positive customer experiences. Supported daily store operations by assisting colleagues with cash register responsibilities, including processing purchases, handling cash accurately, and maintaining an organized checkout area.