Jaquita Munoz
Jackson,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Verizon Wireless
Jackson, MS
03.2024 - Current
- Greeted customers as they entered the store, and immediately help them check in for appointments or find products.
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach.
- Stayed up-to-date on new program offerings and proactive made recommendation to customers based on their interests.
- Exceeded personal sales goals by 8% on average by setting ambitious and organized goals weekly.
- Demonstrate product and service usage to help customers get the most from their purchases.
Certified Nursing Assistant
Brandon Nursing & Rehab Center
Brandon, MS
01.2022 - 03.2024
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and wellness.
- Promoted patient satisfaction by assisting with daily living need such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirement also assisting with feeding and monitoring.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Agent
Telepreformance USA
Salt Lake City, UT
02.2020 - 12.2022
- Handle inbound calls, chats, and email to assist customers with inquiries and service.
- Provide accurate and complete information on products and service.
- Recommend products and services to customers, thoroughly explaining details.
- Keep records of all customer interactions, names and contact information by processing customer accounts and filing documents.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Monitored customer feedback through surveys and other methods for quality assurance purpose.
Education
Leake Central High School
Carthage, MS05-2015
Skills
- Patient Care
- Customer Service
- Teamwork
- Privacy/ Hipaa Regulation
- Medical Terminology
- Documentation
- Communication
- Upselling
- Problem Solving
- Product Knowledge
- Conflict Resolution
- Call Center Operations
- Troubleshooting
- Healthcare
Timeline
Sales Associate
Verizon Wireless
03.2024 - Current
Certified Nursing Assistant
Brandon Nursing & Rehab Center
01.2022 - 03.2024
Customer Service Agent
Telepreformance USA
02.2020 - 12.2022
Leake Central High School