Experienced Front of House Manager with a strong focus on staff development and operational excellence. Known for effective communication, multitasking, and resolving guest complaints promptly, enhancing overall customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Bartender
Grandover Resort
11.2024 - 12.2025
Crafted and served diverse cocktail selections, ensuring high-quality drink presentation and customer satisfaction.
Managed bar inventory, tracking supplies to minimize waste and ensure optimal stock levels.
Trained and mentored new bartenders on techniques, safety protocols, and customer service standards.
Developed seasonal drink menus, incorporating guest feedback to enhance offerings and drive sales.
Engaged with guests to create memorable experiences, fostering repeat business through exceptional service quality.
Front of House Manager
Texas Roadhouse
08.2014 - 10.2024
Supervised daily operations, ensuring high standards of service and customer satisfaction.
Trained and mentored staff to enhance performance and maintain operational excellence.
Developed and implemented strategies for improving workflow efficiency in front of house operations.
Coordinated special events, enhancing guest experiences through personalized service and attention to detail.
Resolved guest complaints promptly, maintaining positive relationships and loyalty among patrons.
Conducted performance evaluations, providing constructive feedback to foster team development and accountability.
Cashier
Harris Teeter
02.2012 - 08.2014
Processed customer transactions efficiently using point-of-sale systems.
Managed cash drawer, ensuring accurate cash handling and reconciliations.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of checkout areas to enhance shopping experience.