Jared Carter
Spring City,PA
Summary
Courageous, thoughtful leader, with sharp analytical and communication skills seeking a new adventure after 12 years in an HR Operations/HR Service Delivery environment. Willingness to sacrifice, work hard, do what is right, work as part of a team and lead people and teams through conflict and adversity, honed through six years of military service and a diverse resume of positions as both an individual contributor and people leader. Articulate communicator skilled at analyzing information and situations and effectively executing on sound decision-making.
Overview
16
16
years of professional experience
Work History
Project Production Manager
Power Home Remodeling Group
Chester , PA
2022.01 - Current
- Field-based role, responsible for preparing projects for installation
- High-level customer service, expert-level knowledge of residential remodeling installations
- Work independently with little supervision, managing multiple projects simultaneously.
Customer Development Representative/Remodeling Consultant
Power Home Remodeling Group
Chester , PA
2022.01 - 2024.01
- Direct marketing/lead generation and consumer sales of exterior home remodeling products and services
- Door-to-door outbound marketing to generate sales leads
- In-home sales of PHRG's exterior home remodeling products (windows, doors, roofing, insulation).
HR Service Delivery Senior Quality Consultant
Comcast Corporation
Philadelphia , PA
2016.01 - 2022.01
- Led and enhanced internal quality monitoring programs in Comcast's HR Service Delivery Department
- Audited HR data transactions, confidential case handling practices, and service center customer and client-facing phone calls for multiple teams
- Collaborated with leadership teams, employees, and teammates to design, enhance, and maintain quality programs and standards
- Investigated escalated issues and provided summary reports to department leadership, business partners, and clients
- Coached employees on performance and adherence to quality standards.
HR Shared Services Supervisor
Comcast Corporation
Philadelphia , PA
2014.01 - 2016.01
- Managed multiple teams responsible for HR transactions and data management
- Took lead in restructuring work dynamics between multiple offsite team members to work more harmoniously with on-site team
- Facilitated working sessions to enhance process efficiencies and increase productivities
- Adeptly navigated several personnel and functional transitions within a short period of time.
HR Shared Services Payroll Functional Lead
Comcast Corporation
Philadelphia , PA
2011.01 - 2014.01
- Led Comcast's HR Shared Services organization's Payroll functional group
- Developed and maintained Knowledge Base content to ensure accuracy of information provided to clients
- Collaborated with and forged strong relationships with multiple departments as liaison between HQ Payroll department and employee population
- Managed day-to-day allocation of resources based on volume of work (real and forecasted)
- Trained new employees and led ad hoc training sessions for team.
HR Shared Services Consultant
Comcast Corporation
Philadelphia , PA
2010.01 - 2011.01
- Researched and resolved cases on behalf of Comcast employee and HR population
- Specialized in Payroll functional area
- Used analytical and problem-solving skills to resolve complex issues.
HR Shared Services Specialist
Comcast Corporation
Philadelphia , PA
2008.01 - 2010.01
- Received and resolved inquiries from Comcast employee and HR population.
Education
Bachelor of Arts in English Language and Literature -
University of Maryland
01.2004
Skills
- Leadership
- Analytical skills
- Communication skills
Military Experience
- Maryland Army National Guard, 2002, 2008, E-4 Specialist
- Maryland Army National Guard, 2007, 2008, Operation Iraqi Freedom
- Maryland Army National Guard, April 2006, Short-term humanitarian aid mission in Dominican Republic
Timeline
Project Production Manager
Power Home Remodeling Group
2022.01 - Current
Customer Development Representative/Remodeling Consultant
Power Home Remodeling Group
2022.01 - 2024.01
HR Service Delivery Senior Quality Consultant
Comcast Corporation
2016.01 - 2022.01
HR Shared Services Supervisor
Comcast Corporation
2014.01 - 2016.01
HR Shared Services Payroll Functional Lead
Comcast Corporation
2011.01 - 2014.01
HR Shared Services Consultant
Comcast Corporation
2010.01 - 2011.01
HR Shared Services Specialist
Comcast Corporation
2008.01 - 2010.01
Bachelor of Arts in English Language and Literature -
University of Maryland
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