Joshua McWilliams

Manage all aspects of the customer experience and vendor relationship post-sale up to final installation. Responsible for assessing a job site to evaluate the efficacy of the original home remodeling agreement.

• Reviewed work for quality and compliance with company standards and design specifications.
• Advise customers on financing and possible changes to scope.
• Analyze all legal requirements related to licensing and permitting, HOA requirements and negotiates for compliance with same, while independently working with government agencies to obtain permits.
• Creates precise measurements at each job site in order to avoid any problems with custom-ordered product that could have serious financial repercussions for the company in the form of unusable materials and/or a negative customer experience.
• Responsible for confirming post-inspection and on an ongoing basis that the agreement between company and customer appropriately defines the work plan, identifies alternative courses of action needed, and negotiates directly with the customer to alter the specific terms of the plan as appropriate, all without prior approval by a supervisor.
• Responsible for selecting and managing the procurement of all materials for the job, including determining the necessary specifications for such materials while ensuring protection of the company from unnecessary financial loss.
• Trainor for newly hired project production managers - provide shadowing opportunities.

As an Inside Sales Agent I reported to the Vice President of Marketing and was responsible for appointment generation and support of all Power territories. Your main responsibility will be to mine and manage Power's internal

• Daily telephone interaction with our database of customers and prospects
• Promotion of Power’s eco-friendly products and services to prospective and existing clients
• Generation of appointments for our outside sales division

Promoted to Team Leader and Mentor in this role.

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.

Work in a call center to assist homeowners in scheduling a time for our company to go to their house and meet with them for a free estimate.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.