JARED DOSS
TOP-PERFORMING OPERATIONS MANAGER
Greater Phoenix Area,Arizona
Summary
Versatile and innovative Operations / Sales Leader and Military Veteran with 20+ years applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing increased performance and profitability through continuous process improvement and cross-functional collaboration. Background in business operations, logistics, project management, talent acquisition, and the customer experience. Accomplished player-coach with strong interpersonal skills used to increase efficiency and team performance with strategic approach.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Dealer Relations Operations Manager
Vantage Mobility International
Phoenix, AZ
06.2019 - 02.2021
- Increased business among 300+ mobility dealers across four continents through sales, operations, inventory, and customer relationship management
- Applied Lean principles to devise and implement a clear flow process for two departments improving quote/close ratio (from 48% to 79%) and operational proficiency (from 88.6% to 99.5%)
- Hand-selected by VP of Operations as one of just three employees to beta test Salesforce implementation
- Created (and then trained a small team to implement) written user instructions for new Salesforce processes
Talent Acquisition and Business Development Manager
United States Army
Mesa, AZ
05.2012 - 08.2016
- Led team that placed 4th out of 333 locations by fostering solid personal client relationships to recruit, hire and develop 200% of the candidate quota
- Established unprecedented community collaboration between the US Army and the 472nd Partnership for Youth Success (PaYS) partner – a VP/President-level project
- Awarded highest commendation by the district president as the best Community Engagement Team member in the company
- Established rapport and maintained strong relationships with client families resulting in 50% more school enlistments than than the previous 3 years combined
Operations Manager
United States Army
Taji/Baghdad, Iraq, & JBLM, WA
05.2009 - 05.2012
- Coordinated movement of 8,000 tons of equipment throughout Iraq, collaborating cross-functionally, and maintaining 100% serviceability
- Developed a training & testing SOP and instruction manual before directing the company-wide program; employee scores improved 16%+
- Scheduled, maintained records for, and supervised all training for more than 400 current and 500 future employees; managed 1200+ administrative actions with 99%+ accuracy
- Spearheaded logistics, maintenance, and inventory control of more than $41M worth of equipment and materials with $0 loss
- Earned flawless scores on annual performance reviews; lauded by Senior Director as having “unlimited potential; groom now to become a [Vice President]”
Maintenance Manager
United States Army
Baghdad, Iraq, & Fort Campbell, KY
11.2008 - 05.2009
- Maintained a 96% operational readiness rate for 179 special purpose tactical and non-tactical vehicles, generators, and support systems during 27 months of high-risk operations in hostile territory
- Managed the health, welfare and professional growth of 25 automotive, computer, and weapon technicians; provided monthly and quarterly KPI evaluation reviews
- Briefed senior leadership daily on mission critical asset status, maintenance effectiveness, and employee safety & production
- Lauded by Director as having “unlimited potential to develop into one of the Army's best leaders; a true diamond in the rough”
Education
Bachelor of Science - Business Management
Post University
Waterbury, CT 05.2017 - 10.2019
Associate of Arts - General Studies
Central Texas College
Killeen, TX 09.2010 - 01.2013
Army Recruiting And Marketing Principles -
United States Army Recruiting And Retention School
Fort Jackson, SC 03.2012 - 05.2012
Army Advanced Management Course -
United States Army NCO Academy
Joint Base Lewis-McChord, WA 01.2010 - 01.2010
Army Advanced Management Course -
United States Army NCO Academy
Fort Lee, VA 08.2011 - 11.2011
Skills
Relationship building and retention
undefinedQuote
Teamwork makes the dream work.
John C. Maxwell
Timeline
Dealer Relations Operations Manager
Vantage Mobility International
06.2019 - 02.2021
Bachelor of Science - Business Management
Post University
05.2017 - 10.2019
Talent Acquisition and Business Development Manager
United States Army
05.2012 - 08.2016
Army Recruiting And Marketing Principles -
United States Army Recruiting And Retention School
03.2012 - 05.2012
Army Advanced Management Course -
United States Army NCO Academy
08.2011 - 11.2011
Associate of Arts - General Studies
Central Texas College
09.2010 - 01.2013
Army Advanced Management Course -
United States Army NCO Academy
01.2010 - 01.2010
Operations Manager
United States Army
05.2009 - 05.2012
Maintenance Manager
United States Army
11.2008 - 05.2009
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