Jared Eaves

Fort Smith,AR

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

years of professional experience

2004

years of post-secondary education

Work History

Front Desk Agent

Home2Suites

Fort Smith, AR

01.2020 - 08.2025

Maintained cleanliness of lobby area at all times.
Greeted guests warmly upon arrival at the hospitality establishment.
Managed check-in and check-out processes efficiently for all visitors.
Handled guest inquiries and resolved issues promptly and professionally.
Coordinated room assignments and special requests with housekeeping staff.
Processed payments and maintained accurate financial records daily.
Assisted guests with information about local attractions and services.
Maintained cleanliness and organization at the front desk area consistently.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided excellent customer service while upholding company policies.
Resolved customer complaints promptly and courteously.
Inputted guest information into computer system accurately and securely.
Processed payments accurately and efficiently.
Managed cash drawer responsibly throughout shift.
Provided information about hotel amenities, services, and local attractions.
Scheduled reservations for groups and special events.
Verified accuracy of room rates and other charges during check-in process.
Generated daily reports detailing occupancy levels, revenue amounts.
Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Monitored security cameras in lobby area as needed.
Recorded guest comments or complaints, escalating to management for immediate resolution.

Housekeeper

Robbers Cave State Park

Wilburton, Oklahoma

08.2017 - 07.2019

Maintained cleanliness and organization of guest cabins and common areas.
Managed laundry operations, ensuring timely cleaning and folding of linens.
Utilized cleaning supplies and equipment safely to uphold park standards.
Collaborated with team members to optimize daily cleaning schedules.
Trained new staff on proper cleaning techniques and safety procedures.
Reported maintenance issues promptly to ensure guest satisfaction at the park.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Changed bed linens and towels, tidied up rooms.
Used cleaning chemicals following proper guidelines.
Emptied trash receptacles throughout the property.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Disinfected telephones, light switches and other frequently touched objects.
Responded to requests from guests regarding housekeeping needs.

Hairstylist's Assistant

SmartStyle

Poteau, Oklahoma

05.2013 - 08.2017

Assisted stylists with client consultations and service preparations.
Organized styling tools and maintained cleanliness of workstations.
Managed inventory of hair products and supplies for daily operations.

Education

Douglas MacArthur Senior High

Lawton, OK

Skills

Reservation management
Guest relations
Front office operations
Cash handling
Compliance awareness
Customer service
Conflict resolution
Effective communication
Cultural sensitivity
Reservations
Hospitality service expertise
POS systems

Problem-solving skills
Safety and security procedures
Front desk management
Room assignments
Supply replenishment
Guest amenities
Guest accommodations
Training and mentoring
Credit and cash payments
Marketing
Mail and packages

Timeline