Proactive member of any team, with 7 years of experience building relationships and using analytical skills to help businesses perform at their best. Accustomed to taking on challenges and collaborating on a vision that best serves the business and the customer.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Business Systems Analyst
National General Insurance Company
Remote
11.2021 - Current
Investigated and addressed system issues to enhance usability and improve functionality.
Worked in Sprint situations using Azure Dev Ops
Established relationships with different business units to facilitate communication regarding system issues
Identified needed business improvements and determined appropriate systems required to implement solutions.
Gathered, reviewed and reported on findings.
Created and maintained standard operating procedures governing system functions and features.
Quality Assurance Analyst
CoreLogic
Irving, TX
12.2019 - 11.2021
Maintained relationships between business units, clients, customers, and federal agencies to ensure all parties met compliance standards
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Oversaw new projects using Agile principles to implement new procedures, leading to increases in productivity and decreases in time spent
Monitored process checks for proper completion and correct frequency.
Senior Associate
CoreLogic
Irving, TX
08.2016 - 12.2019
Worked directly with tax agencies to ensure taxes were paid for homeowners
Provided data analysis for business units to ensure production maintained proper levels of completion
Operated as a Subject Matter Expert for customer complaints
Created and administered training to new hires
Assistant Superintendent
Beach Construction
Dallas, TX
05.2015 - 08.2016
Supervised teams by checking work against project expectations.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Oversaw job sites with up to a dozen different subcontractors on site at a time
Created and maintained dialogue with building owners to establish best practices and create plans to limit issues
Education
In Progress - Kinesiology/Business
University of North Texas
Denton, TX
Skills
Project Proposals
Workflow Planning
Managing Multiple Projects
Best Practices and Methodologies
Customer Service and Assistance
Quality Control Standards
Time Management
Project Management
Certification
Six Sigma Green Belt- August 2020
Google Data Analyst Professional Certification- September 2022