Dynamic Quality Coaching Director with a proven track record at General Trader Fulfillment, excelling in program management and process improvement. Spearheaded innovative strategies that boosted revenue and enhanced employee loyalty. Adept at team management, fostering strong relationships, and driving operational efficiency in fast-paced environments. Worked with 100's of customers and employees. Ability to lead, motivate and influence employees. Willing to be flexible in my schedule to help and improve system and help with emergencies.
Overview
20
20
years of professional experience
Work History
Quality Coaching Director
General Trader Fulfillment
11.2017 - Current
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Warehouse Manager
Laserstop LLC
04.2005 - 03.2018
Promote safety in the workplace through demonstrated leadership.
Ensure that a zero accident workplace message is delivered in a convincing manner on a regular basis.
Implement and deliver more efficient ways to perform the job
Reviewed established business practices and improved processes to reduce expenses.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Production Manager
Sun Litho
04.2005 - 03.2015
Responsible for 10+ Union employees. Printing, finishing and packaging large print jobs using large hi-tech equipment. Meeting deadlines on time and successfully with customer satisfaction our goal.
Standardized production procedures, job roles, and quality assurance guidelines.
Resolved issues quickly to maintain productivity goals.
Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.