Microsoft 365 Suite
Open To Work
Hi, I’m
Jared Massie
Executive Support Professional
Los Angeles,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Seasoned professional with15+ years of experience in executive support, travel coordination, and IT management. Adept at streamlining operations, managing complex travel arrangements, and optimizing organizational processes. Possesses strong project management and communication skills, with the ability to lead teams, resolve challenges, and ensure seamless execution of tasks. Demonstrates an exceptional ability to build and maintain key relationships with vendors and clients, while ensuring the highest standards of service delivery. Experienced in managing multiple priorities in fast-paced environments and proficient in utilizing advanced technologies to drive efficiency. Expertise in problem-solving, attention to detail, and delivering customized solutions that exceed client expectations. Ready to bring a unique blend of administrative, technical, and customer service skills to executive-level support roles in luxury leisure travel, personal assistance, or corporate environments.
Overview
16
years of professional experience
1
Certification
Work History
PLAZA TRAVEL, A FROSCH COMPANYWOODLAND HILLS, CA
Certified Leisure Travel Agent
10.2019 - 05.2024
Job overview
- Coordinated comprehensive travel arrangements, including flights, accommodations, and ground transportation, securing competitive rates through strategic vendor partnerships to ensure seamless travel experiences
- Delivered exceptional customer service by providing personalized travel recommendations and resolving complex travel inquiries, resulting in high customer satisfaction and repeat business
- Negotiated with key suppliers to secure competitive rates, delivering significant cost savings while maintaining premium service standards
- Designed tailored travel solutions for high-value corporate and individual clients, utilizing expertise in Sabre GDS to create flawless, customized itineraries that met client needs
- Continuously monitored industry developments, travel regulations, and destination updates to offer reliable, up-to-date advice
- Collaborated with internal teams to optimize operations and enhance customer service using innovative technologies and refined project management practices
- Worked closely with internal teams to optimize operations and elevate customer service through innovative technologies and refined project management practices
Plaza Travel, a Frosch CompanyWOODLAND HILLS, CA
IT Support Manager
10.2014 - 10.2019
Job overview
- Spearheaded IT team operations and ensured seamless functionality and quick resolution of technology-related challenges
- Led the strategic management of Microsoft operating systems, Active Directory, IIS, SQL, Interbase, and complex data networks, optimizing system performance and reliability
- Administered implementation of robust IT policies to strengthen security and compliance while optimizing system performance
- Orchestrated integration and optimization of essential travel software, including Sabre, Apollo GDS, Clientbase CRM, and invoicing systems, improving alignment of technology with business goals
- Fostered cross-functional collaboration to align IT capabilities with business objectives, enhancing responsiveness to industry changes
- Leveraged strategic problem-solving skills to implement transformative solutions, enhancing operational standards and innovation
- Explored and adopted advanced technologies, driving continuous improvement in operational processes
- Cultivated strong partnerships with vendors and stakeholders to meet dynamic IT needs
The Alaska ClubJUNEAU
Member Accountant
03.2012 - 06.2013
Job overview
- Resolved complex account and billing issues, providing clear solutions to enhance member satisfaction
- Created daily, weekly, and monthly financial reports to track membership growth and revenue trends, supporting data-driven decision-making
- Managed accounts payable processes, ensuring accurate invoices, proper authorization, and correct financial coding
Gap, Inc.SAN FRANCISCO, CALIFORNIA
Floor Manager/Visual Merchandiser
01.2008 - 11.2011
Job overview
- Created and refreshed visual merchandising displays, including shop layouts and mannequins, to improve customer engagement and increase product sales
- Coordinated daily sales floor activities, managing shift changes and staff schedules to ensure operational efficiency
- Analyzed data from Product Analysis Reports to identify profit fluctuations and implement targeted strategies for revenue enhancement
Education
University of EvansvilleEvansville, Indiana
Associate of Applied Science from Business Management
05-2000
Skills
- Sabre Red 360 GDS
- Reservations management
- Travel Budgeting
- Travel Expense Management
- ClientBase/CRM management
- Travel Technology Management
- Data Analytics
- Client Communication
- Client Invoicing
- Calendar management
- Google Workspace
- Slack
- Interpersonal communications
- Cross-cultural awareness
- Time management
- Operations support
- Multitasking and organization
- Discretion and confidentiality
- Technical troubleshooting
- Operating system management
- Microsoft Operating Systems
- Adaptability
Certification
- Certified Travel Consultant (CTA), The Travel Institute
- Member, ASTA (American Society of Travel Advisors)
Areas of Expertise
- Administrative Support
- Office Administration
- Executive-Level Support
- Process Optimization
- Financial Reporting & Analysis
- Systems Implementation
- Vendor & Contractor Negotiations
- Travel Management & Logistics
- Workflow Streamlining
- Event Planning
- Supply Procurement
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$60000/yr - $75000/yrAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ASTA (American Society of Travel Advisors)
Software
Google Workspace
Sabre Red 360 GDS
Hosted
Slack
Clientbase
Salesforce
Trello
Axus
Concur
Microsoft Teams
Timeline
Certified Leisure Travel Agent
PLAZA TRAVEL, A FROSCH COMPANY
10.2019 - 05.2024
IT Support Manager
Plaza Travel, a Frosch Company
10.2014 - 10.2019
Member Accountant
The Alaska Club
03.2012 - 06.2013
Floor Manager/Visual Merchandiser
Gap, Inc.
01.2008 - 11.2011
University of Evansville
Associate of Applied Science from Business Management