Microsoft Word
Hi, I’m
Jared Massie
Administrative Professional
Los Angeles,CA
Summary
Seasoned professional with over 10 years of experience in executive support, travel coordination, and IT management. Adept at streamlining operations, managing complex travel arrangements, and optimizing organizational processes. Proven expertise in project management, communication, and team leadership, ensuring seamless task execution and effective resolution of challenges. Recognized for building and maintaining key relationships with vendors and clients while consistently delivering exceptional service. Skilled in handling multiple priorities in fast-paced environments and leveraging advanced technologies to drive efficiency. Key strengths include problem-solving, attention to detail, and providing customized solutions that exceed client expectations. Seeking to bring a unique combination of administrative, technical, and customer service skills to executive-level support roles in luxury leisure travel, personal assistance, or corporate settings.
Overview
16
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Plaza Travel, A Frosch Company
Certified Travel Agent
10.2019 - 05.2024
Job overview
- Handle all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus, and cruise travel.
- Delivered exceptional customer service through personalized travel recommendations, resolving complex travel inquiries, and driving repeat business
- Negotiated with key suppliers to secure competitive rates, ensuring significant cost savings while maintaining premium service standards
- Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
- Conducted training sessions for independent contractor agents on efficient use of Sabre Red 360 GDS, leading to an increase in team productivity.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
Plaza Travel, A Frosch Company
IT Support Manager
10.2014 - 10.2019
Job overview
- Led IT team operations, ensuring seamless functionality and swift resolution of technology challenges
- Managed Microsoft systems, Active Directory, SQL, and complex data networks to optimize performance and reliability
- Integrated and optimized essential travel software (Sabre, Apollo GDS, ClientBase CRM) to align IT capabilities with business objectives
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Streamlined ticketing process to improve response times and customer feedback mechanisms.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
The Alaska Club
Member Accountant
03.2012 - 06.2013
Job overview
- Resolved complex account and billing issues, ensuring clear and effective solutions for member concerns
- Processed and managed accounts payable, maintaining invoice accuracy and correct financial coding
- Generated detailed financial reports to track revenue trends and inform decision-making
Gap, Inc.
Floor Manager/Visual Merchandiser
01.2008 - 11.2011
Job overview
- Coordinated daily sales floor activities and staff schedules to maintain smooth operations
- Enhanced customer experience through dynamic visual merchandising displays and layouts
- Analyzed sales data to identify profit fluctuations and implemented revenue-boosting strategies
Education
University of EvansvilleEvansville, Indiana
Associate of Applied Science from Business Management
08.1998 - 05.2000
Juneau-Douglas High SchoolJuneau, Alaska
Diploma from General Studies
08.1994 - 05.1998
Skills
Teamwork and Collaboration
Vendor & Contractor Negotiations
Microsoft Suite Operating Systems
Google Workspace
Sabre Red 360 GDS
Policy enforcement
Problem-solving
Excellent verbal and written communication
Project management
Analytical and Critical Thinking
Policy development
Time management
Multitasking
Decision-making
Adaptability and flexibility
Organizational skills
Attention to detail
Customer relationship management
Scheduling and planning
Product promotion
Social Media
Mentoring and training
Information confidentiality
Operating system management
Task prioritization
Affiliations
Signature Travel Network
American Society of Travel Advisors - ASTA
Certification
CTA - Certified Travel Associate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCompany CultureCareer advancementStock Options / Equity / Profit SharingPaid time offSoftware
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Workspace
Sabre Red 360 GDS
Clientbase CRM
Axus
Slack
Trello
Microsoft Teams
Quickbooks
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
CTA - Certified Travel Associate
07-2020
Certified Travel Agent
Plaza Travel, A Frosch Company
10.2019 - 05.2024
IT Support Manager
Plaza Travel, A Frosch Company
10.2014 - 10.2019
Member Accountant
The Alaska Club
03.2012 - 06.2013
Floor Manager/Visual Merchandiser
Gap, Inc.
01.2008 - 11.2011
University of Evansville
Associate of Applied Science from Business Management
08.1998 - 05.2000
Juneau-Douglas High School
Diploma from General Studies
08.1994 - 05.1998