Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marilyn Trejo Ortiz

Southaven,MS

Summary

Resourceful Travel Consultant passionate about providing a dream experiences in leisure travel. Strong research background to meet clients expectations. Proven expertise in customer service and in resolving conflicts. Bilingual business owner with forward-thinking approach centered on company success and competitive growth. Sales-oriented personality committed to working and learning with successful team.

Overview

3
3
years of professional experience

Work History

Certified Travel Agent

Elite Journey Awaits
07.2023 - Current
  • Arranged travel accommodations for groups, couples, families, many more.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided adequate customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Drink Specialist/Manager's Assistant

Poke World
08.2022 - 05.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managing employees availability for weekly schedules.
  • Keep all employees in check to perform at their best ability.

Server

Rancho Grande
02.2022 - 04.2022
  • Served food and beverages with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas.

Beauty Advisor

Ulta Beauty Inc.
10.2021 - 12.2021
  • Answered customers questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained and kept areas cleanliness and organized.
  • Promoted additional products and services to increase sales numbers.
  • Engaged in friendly conversation with customers to better understand their needs.

Warehouse Associate

Amazon
07.2021 - 09.2021
  • Opened returned packages to determine if in good or bad conditions.
  • Station on amazon computer software to properly notify if items had missing parts, damaged, or in good conditions.
  • Worked around moving conveyors and machinery.
  • Noted unsafe components inside packages and discussed concerns with a supervisor.

Material Handler

DHL Supply Chain
04.2021 - 06.2021
  • Listened during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Read production orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used hand-held scanners and physical logs to track item movements.

Education

High School Diploma -

Southaven High School
Southaven, MS

Skills

  • Travel Insurance
  • Travel Arrangements
  • Marketing
  • Employee Scheduling
  • Bilingual
  • Customer Service
  • Customer Engagement
  • Sales Closing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Certified Travel Agent

Elite Journey Awaits
07.2023 - Current

Drink Specialist/Manager's Assistant

Poke World
08.2022 - 05.2023

Server

Rancho Grande
02.2022 - 04.2022

Beauty Advisor

Ulta Beauty Inc.
10.2021 - 12.2021

Warehouse Associate

Amazon
07.2021 - 09.2021

Material Handler

DHL Supply Chain
04.2021 - 06.2021

High School Diploma -

Southaven High School

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Marilyn Trejo Ortiz