Saidy Guerrero
Pharr
Summary
Experienced travel consultant with strong customer relationship building skills. Proven successful in maintaining client satisfaction by knowing and understanding their travel needs and offering personalized recommendations and solutions.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
TaskUs
New Braunfels
09.2025 - Current
- Resolved patient inquiries regarding healthcare services and directed them to appropriate resources.
- Facilitated appointment scheduling by coordinating with patients and healthcare providers effectively.
- Conducted insurance verifications to ensure patients had active coverage prior to appointments.
- Educated patients on insurance benefits and coverage options to facilitate informed decisions.
- Actively engaged in continuous learning about healthcare regulations and customer service best practices.
Healthcare Customer Service Representative
TaskUs
New Braunfels
01.2025 - 04.2025
- Resolved patient inquiries regarding healthcare services and directed them to appropriate resources.
- Facilitated appointment scheduling by coordinating with patients and healthcare providers effectively.
- Conducted insurance verifications to ensure patients had active coverage prior to appointments.
Customer Service Representative
TaskUs
Brownsville
08.2023 - 12.2024
- Resolved customer inquiries by providing clear and concise information on product features and services.
- Assisted in order processing to ensure timely and accurate fulfillment of customer requests.
- Managed customer feedback collection to identify areas for service improvement and product enhancement.
- Utilized CRM systems effectively to track customer interactions and maintain accurate records.
Travel Consultant
TaskUs
Brownsville
01.2022 - 07.2023
- Coordinated both domestic and international travel itineraries for clients including Air, Hotel, Rail and Ground transportation arrangements.
- Provided customers with detailed information about travel destinations.
- Developed customized travel plans to meet customer needs and preferences.
- Ensure that reservations align with client specifications and preferences.
- Manage diverse bookings, ranging from straightforward to intricate ones, which may involve non-standard and multi-destination arrangements, ticket exchanges and complex fare structures.
Skills
- Sabre red 360 GDS
- Phone software systems: Avaya, live vox, Salesforce, teams
- Familiar with booking Air, Hotel, Car Railroad (international and domestic)
- Hippa trained/certified
- HRA certified
- Documenting interactions
- Experienced working from home in a quiet distraction free environment
- Using knowledge basis to find solutions
Experienced and knowledgeable in using Microsoft office 360, Sabre 360, Salesforce, Slack, Skype, Zoom, Teams
Timeline
Healthcare Customer Service Representative
TaskUs
09.2025 - Current
Healthcare Customer Service Representative
TaskUs
01.2025 - 04.2025
Customer Service Representative
TaskUs
08.2023 - 12.2024
Travel Consultant
TaskUs
01.2022 - 07.2023