Jared McCollum
Fayetteville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Bank Teller
Wells Fargo
12.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through meticulous reconciliation practices.
- Educated clients on banking products, enhancing their financial literacy and engagement.
Customer Service Representative
Duke Energy
05.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support Representative
Alorica
10.2020 - 05.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
Team Member
Papa John's Pizza
11.2015 - 09.2020
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed effective improvement plans in alignment with goals and specifications.
Package Handler
FedEx
11.2018 - 02.2019
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Built strong relationships with customers and vendors through excellent customer service.
Education
Associate of Science - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC12.2023
Skills
- Retail Sales Customer Service
- Customer Relationship Management
- POS Systems Expertise
- Troubleshooting and Assistance
- Configuring Devices
- Training Junior Team Members
Timeline
Bank Teller
Wells Fargo
12.2023 - Current
Customer Service Representative
Duke Energy
05.2021 - 05.2022
Technical Support Representative
Alorica
10.2020 - 05.2021
Package Handler
FedEx
11.2018 - 02.2019
Team Member
Papa John's Pizza
11.2015 - 09.2020
Associate of Science - Business Administration And Management
Fayetteville Technical Community College
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