Proactive, meticulous, entrepreneur, and business developer. Proficiencies in operational management, sales, development and innovative business growth practices. Expertise in generating optimal customer satisfaction while building profits and increasing client generation.
Overview
27
27
years of professional experience
Work History
Assistant Operations Manager
All My Sons Moving & Storage
Riviera Beach, FL
06.2023 - 09.2023
Monitored employee productivity and optimized procedures to reduce costs.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised operations team to support operational excellence and excellent customer service.
President and General Manager
J.A. Redmon of Kentucky Inc
Owensboro, KY
01.2017 - 12.2022
Managed dispatch and logistics services, 3PL, DOT safety compliance, Fleet and maintenance management
Cultivated strong relationships with external partners, vendors and customers to foster collaboration and maximize performance.
Managed financial, operational resources to optimize business performance.
Initiated strategy to drive company growth and increase market share and profitability.
General Manager/Owner Operator
Odd Jobs LLC.
03.2011 - 03.2021
Managed day-to-day business operations of a residential, commercial and industrial lawn, garden, land and landscape maintenance contracting and construction service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained and guided team members to maintain high productivity and performance metrics..
Evaluated suppliers to maintain cost controls and improve operations.
Sales & Delivery Representative
PepsiCo
Owensboro, KY
03.2014 - 09.2016
Responsibilities of the position include product sales, delivery and merchandising in small to mid market retail outlets.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Verified accuracy of all deliveries against order forms.
Maintained positive relationships with customers to promote continued business opportunities.
Emergency Medical Technician
Owensboro Medical Health System
Owensboro, KY
03.2008 - 06.2011
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Performed medical tests and collected samples for laboratory analysis. Evaluated patient vital signs and status.
Collaborated with medical doctors and other healthcare professionals.
Logistics Development Supervisor
TLD - Toyota Tsusho
San Antonio, TX
08.2006 - 03.2008
Route planning and development, dispatch, dock operation management, staff scheduling and payroll, product distribution order,
Developed and evaluated solution options to build consensus and drive quality solutions.
Developed and executed performance management programs to increase employee engagement and productivity.
Built and maintained professional relationships with vendors and suppliers.
Dispatch, Broker, Operations
A.R.E. Incorporated
Owensboro, KY
07.1996 - 05.2006
Managed fleet transportation dispatching for Location
Planned and prioritized assigned tasks to meet deadlines.
Kept work area safe, organized and clean according to general office practices and OSHA and DOT requirements.
Coordinated scheduling in high-volume environment.
Education
General Education
OCTCS
Owensboro, KY
Certificate - Emergency Medical Technician
KCTCS
Owensboro, KY
Certificate - Emergency Medical Services
KCTCS
Owensboro, KY
Bachelors - Public Relations
Eastern Kentucky University
Richmond, KY
Skills
Business management
Contract negotiation
B2B & B2C sales
Business Development
Profit and Loss Control
Budget Tracking
Customer Engagement
Compliance Monitoring
Logistics Planning
Business Growth Initiatives
Organizational Structuring
Operations Management
Performance Monitoring and Evaluation
Desktops, Laptops and Mobile Devices
Recycling and Conservation
Capital Expenditures Oversight
Payroll Administration and Timekeeping
Strategize Business Plans
Business Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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