Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
PuroClean Emergency Restoration Services
03.2016 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Formulated policies and procedures to streamline operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Science - Agricultural And Life Sciences
The University of Florida
Gainesville, FL
05.2015
Skills
Negotiation
Purchasing
Staff Management
Leadership
Training and Development
Safety Assurance
Performance Improvement
Product Development
Team Oversight
Strategic Planning
Safety Protocols
Risk Mitigation
Project Management
Timeline
General Manager
PuroClean Emergency Restoration Services
03.2016 - Current
Bachelor of Science - Agricultural And Life Sciences
The University of Florida
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