Jared Scott
Summary
Results-driven Customer Service Professional experienced in conflict resolution, data entry, and customer relationship management. Achieved high productivity and efficiency in fast-paced environments through effective leadership and strong communication skills. Focused on delivering positive customer experiences and maintaining accuracy while adapting to changing demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Specialist
Carmax
Springfield, MO
03.2025 - Current
- Delivered comprehensive information on vehicle features and financing alternatives.
- Assisted customers in identifying vehicle options that meet their needs.
- Addressed customer inquiries via phone, email, and in-person interactions, ensuring timely resolution.
- Managed daily operations in business office environment.
- Coordinated communication between departments and external partners.
- Trained new employees on office procedures and software systems.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained filing systems and ensured data accuracy for reports.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
Cashier and Stocker
Walmart
08.2023 - 12.2023
- Efficiently and accurately process customer transactions using the cash register.
- Operate scanning equipment to scan and bag items for customers.
- Monitored inventory levels and communicated restocking needs to management to ensure product availability.
- Supported implementation of promotional displays and pricing updates to enhance customer shopping experience.
- Assist in the implementation of promotional displays and pricing updates.
- Guided customers in using self-checkout terminals to improve transaction efficiency.
Team Member
Wendy’s
03.2019 - 06.2022
- Greeted and assisted customers, fostering a friendly and welcoming atmosphere.
- Took customer orders accurately and efficiently, enhancing overall dining experience.
- Prepared and assembled food items in accordance with Wendy's quality standards, ensuring customer satisfaction.
- Maintain a clean and organized work area, including kitchen and dining spaces.
Education
Core 40 -
Salem High School
Skills
- Customer service
- Office management
- Transaction processing
- Communication coordination
- Problem solving
- Time management
- Support case resolution
- Vehicle features
- Customer needs assessment
- Invoice processing
- Conflict resolution
Certification
Green Dot
Hobbies and Interests
- Outdoor activities
- Family
- Reading
- Video Editing
- 3D Modeling
References
Available upon request
Timeline
Customer Specialist
Carmax
03.2025 - Current
Cashier and Stocker
Walmart
08.2023 - 12.2023
Team Member
Wendy’s
03.2019 - 06.2022
Core 40 -
Salem High School