Jared Sifuentes
Dickinson,TX
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Antonini's Subs & Steaks. Proven ability in upselling and complaint resolution, complemented by strong skills in POS operations and product restocking. Committed to enhancing customer satisfaction and driving repeat business through effective communication and relationship-building.
Overview
14
14
years of professional experience
Work History
Guest Service Usher
Houston Rockets
02.2026 - Current
- Greet guests with smile and provided friendly, knowledgeable service.
- Direct ticket holders to seats and facility locations.
- Assist guests with seating by giving directions and lighting paths.
- Provid friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintain updated knowledge of event information to provide guests with accurate details.
- Monitor entrance and exit of venue to guarantee safety of guests.
Cashier/Cook
Antonini's Subs & Steaks
02.2012 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Upselling menu items, preparing food like sandwiches or pizzas, operating kitchen equipment (flattop grill, ovens), maintaining cleanliness, following food safety rules, restocking, and communicating with kitchen/service staff for timely delivery, requiring multitasking and good customer service in a fast-paced setting.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
Lead Sales Associate/Key Holder
Dollar General
08.2025 - 10.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
Stager/Prepper
Macco Auto Painting
07.2024 - 09.2024
- Researched and stayed current on industry trends to incorporate new products into designs.
- This position is focused on the final vehicle prep prior to painting, also be required to support their fellow Paintline Technicians in sanding and detailing.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Rubbed and polished completed vehicles to achieve professional shine.
- Prepared vehicles for paint application by taping and masking different areas.
- Removed grease, dirt and rust from surfaces of vehicles prior to painting.
Welding Fabricator
Hendee Enterprises
06.2023 - 09.2023
- Read and followed blueprints and weld diagrams.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Checked cut length frequently for deviations in cut length specs.
- Documented welding on specified work order.
- Maintained clean and organized work area to prevent workplace accidents.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Tested strength and quality of welds using tension, bend and penetration tests.
- Performed activities related to manufacturing, installation, calibration, repair and maintenance of electrical circuits and components and/or mechanical equipment. Technical knowledge for interpreting technical design drawings and specifications.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Finished welding and fabrication projects using grinders.
Combat Lightsaber Technician
Combat Lightsaber Specialist
05.2018 - 03.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- performs activities related to manufacturing, installation, calibration, repair and maintenance of electrical circuits and components and/or mechanical equipment. He/She possesses technical knowledge necessary for interpreting technical design drawings and specifications.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Followed established procedures for inspection and performing needed maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
- Tested systems, noting issues and completing preventive maintenance.
IHD Agent
Frontier Communications
03.2015 - 04.2018
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Clear Creek High School
League City, TXSkills
- Product restocking
- Drawer balancing
- Returns processing
- Merchandise restocking
- POS system operations
- Currency counting
- Customer assistance
- Visual merchandising
- Basic math
- Complaint resolution
- Payment collection
- Customer service
- Written and verbal communication
Timeline
Guest Service Usher
Houston Rockets
02.2026 - Current
Lead Sales Associate/Key Holder
Dollar General
08.2025 - 10.2025
Stager/Prepper
Macco Auto Painting
07.2024 - 09.2024
Welding Fabricator
Hendee Enterprises
06.2023 - 09.2023
Combat Lightsaber Technician
Combat Lightsaber Specialist
05.2018 - 03.2023
IHD Agent
Frontier Communications
03.2015 - 04.2018
Cashier/Cook
Antonini's Subs & Steaks
02.2012 - Current
High School Diploma -
Clear Creek High School