Summary
Overview
Work History
Education
Skills
Timeline
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Jared Walters

Tulsa

Summary

Dynamic telecom professional with extensive experience at Verizon, excelling in troubleshooting TDM and VOIP networks. Proven ability in remote circuit testing and conflict resolution, enhancing operational efficiency. Recognized for strong communication skills and a proactive approach to problem-solving, consistently delivering exceptional service in high-pressure environments.

Overview

26
26
years of professional experience

Work History

Engr(Spec)-Lifecycle A&E

HCL Tech/Verizon
03.2018 - Current

Maintenance Technician. I help maintain the voice TDM and VOIP networks. We troubleshoot call processing issues, circuit troubles, and identify any network issues.

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.

Telecom Tech

Verizon
04.2003 - 03.2018

Maintenance Technician. I help maintain the voice TDM and VOIP networks. We troubleshoot call processing issues, circuit troubles, and identify any network issues.

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Telecom Tech-Install

MCI Worldcom
11.1998 - 04.2003

Turned up customer long distance switch circuits and private line DS0, DS1, and DS3 circuits.

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Decatur Community High School
Oberlin

Certificate of Technical Studies - Telecomunications

Northwest Kansas Technical College
Goodland, KS

Associate Degree in Telecommunications - Telecommunications

Colby Community College
Colby

Skills

  • Tellabs/Alcatel DXC's
  • Nortel DMS switches
  • Sonus / Ribben soft switches
  • Remote circuit testing
  • Iris / Geoprobe call tracing
  • Quality assurance
  • Troubleshooting
  • Task prioritization
  • Remote office availability
  • Conflict resolution

Timeline

Engr(Spec)-Lifecycle A&E

HCL Tech/Verizon
03.2018 - Current

Telecom Tech

Verizon
04.2003 - 03.2018

Telecom Tech-Install

MCI Worldcom
11.1998 - 04.2003

High School Diploma -

Decatur Community High School

Certificate of Technical Studies - Telecomunications

Northwest Kansas Technical College

Associate Degree in Telecommunications - Telecommunications

Colby Community College
Jared Walters