Jared Woodrow
Evansville,IN
Summary
Dynamic Service Technician with over 20 years of experience in service-oriented roles. Experienced in helping users with computer systems, mobile devices and peripheral equipment. Independently skilled at investigating and fixing problems. Diagnose problems, document findings, and makes decisions on whether to repair or replace parts. Expansive experience with power and Hand tools and maintenance equipment.
Overview
13
13
years of professional experience
Work History
Electronics Repair Technician
Sigma Equipment
10.2023 - Current
- Proficiency in Soldering and Desoldering: Skilled in both through-hole and surface mount technology (SMT) soldering.
- Rework and Repair of Circuit Boards: Experience with reworking PCBs, including component replacement and repair.
- Component Identification and Testing: Ability to identify and test electronic components, such as resistors, capacitors, transistors, and ICs.
- Understanding of Circuit Diagrams and Schematics: Ability to read, interpret, and troubleshoot using electronic schematics and diagrams.
- Hand and Power Tool Proficiency: Experience with basic hand tools, tweezers, and power tools for electronics repair.
- Knowledge of ESD Safety Protocols: Familiar with electrostatic discharge (ESD) prevention techniques to protect sensitive components.
- Surface Mount Technology (SMT) Repair: Skilled in working with tiny components under magnification for SMT soldering and repair.
- Solder Joint Inspection and Quality Assurance: Ability to inspect solder joints for quality, ensuring reliability and adherence to industry standards.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Streamlined workflow with the organization of tools, equipment, and workspaces, reducing downtime between repairs.
- Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Increased team productivity by training and mentoring junior technicians on best practices and safety protocols.
Owner/Operator
Smart Device Solutions LLC
04.2018 - 09.2023
- Repaired personal electronic devices such as Cell Phones, Tablets and Computers
- Replaced and cleaned electrical or electronic components
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans
- Diagnosed and repaired equipment problems to return equipment to working order
- Estimated repair costs based on parts and labor charges
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Built and repaired computers according to schedule
- Identified hardware issues caused by component failures using approved diagnostic tools
- Installed numerous motherboards, processors and graphics cards
- Upgraded laptops/desktops, improving speed and performance
- Removed damaged components, assessed faults and repaired or replaced with new parts
- Completed new OS installations on phones, tablets and laptops
- Used soldering skills to break connections and reconnect components
- Performed complete factory resets, debugged problems and refurbished devices
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Electronics Technician
AFCO Racing
06.2017 - 04.2018
- Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals
- Evaluated and tested AFCO products using measurement and diagnostic devices to adjust, test and repair equipment
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers
- Executed excellent ability to read and interpret blueprints and schematics
- Analyzed production drawings, interpreted schematics and followed detailed work instructions to accurately assemble equipment
- Inspected and tested electronic systems to diagnose issues, using voltmeters
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans
General Manager
Phonetodd
03.2012 - 06.2017
- Directed safety operations and maintained clean work environment to adhere to OSHA requirements
- Trained over 20 employees on business principles, best practices and Repair knowledge on many devices
- Trained, managed and motivated employees to promote professional skill development
- Removed damaged components, assessed faults and repaired or replaced with new parts
- Completed new OS installations on phones, tablets and laptops
- Used soldering skills to break connections and reconnect components
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes
- Installed, set up and repaired devices and system components
- Answered normal and after-hours service calls
- Provided IT and software trouble-shooting support to rest of the organization
Education
GED -
CWCHS
Carmi, IL03.1998
Skills
- Electronic troubleshooting
- Wiring and soldering
- Problem resolution
- Multitasking
- Organization
- Component installation
- Configuring devices
- Maintaining components
- Installing equipment
- Working collaboratively
- Customer service
- Computer configurations
- Debugging
- Issue diagnosis and resolution
- Equipment repair
- Computer maintenance
Timeline
Electronics Repair Technician
Sigma Equipment
10.2023 - Current
Owner/Operator
Smart Device Solutions LLC
04.2018 - 09.2023
Electronics Technician
AFCO Racing
06.2017 - 04.2018
General Manager
Phonetodd
03.2012 - 06.2017
GED -
CWCHS