Jared Zion
Syracuse,NY
Summary
Adept IT Technician with a proven track record at Drcs Solutions, enhancing system efficiency and reducing downtime by implementing robust IT solutions. Skilled in hardware installation and technical support, coupled with exceptional problem-solving abilities and teamwork. Achieved seamless software integration and significantly improved IT operations, demonstrating a strong commitment to customer service and technical excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Drcs Solutions
7085 Manlius Center Road, East Syracuse NY 13057
02.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Configured hardware, devices, and software to set up work stations for employees.
- Proved successful working within tight deadlines and a fast-paced environment.
Pharmacy Technician
Wegmans Pharmacy
3325 West Genesee Street, Syracuse NY 13219
10.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor Of Computer Information Systems - Computer And Information Sciences
Niagara University
Niagara Falls, NY12.2022
Associate Of Arts And Sciences - General Studies
Onondaga Community College
Syracuse, NY05.2020
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Network Maintenance
- Help Desk Operations
- Application installations
- Wireless Networking
- IT Documentation
- Mobile Device Management
- Operating system management
- Information Security
- Peripheral Repair
- Peripheral maintenance
- Debugging
- Application support
- Software updating
- System performance optimization
- Troubleshooting and diagnostics
- Problem-Solving
- Technical Troubleshooting
- Teamwork and Collaboration
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Remote Technical Support
- Hardware and Software Repair
- Computer Diagnostics
- System Maintenance
- Customer Service
- Hardware and Software Configuration
- Organizational Skills
- Desktop support
- Device Installation
- Hardware Configuration
- Friendly and Patient
- TCP/IP
- Hardware upgrades
- Component Replacement
- Microsoft Certification
Certification
Microsoft 365 Certified: Fundamental's MS-900
Microsoft 365 Certified: Endpoint Administrator Associate MD-102
Timeline
IT Technician
Drcs Solutions
02.2024 - Current
Pharmacy Technician
Wegmans Pharmacy
10.2018 - Current
Bachelor Of Computer Information Systems - Computer And Information Sciences
Niagara University
Associate Of Arts And Sciences - General Studies
Onondaga Community College