Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarek Schrachta

Roseville,MN

Summary

Dynamic professional with extensive experience in customer service and team leadership at Domino's Pizza. Proven track record in enhancing customer satisfaction and driving sales growth through effective decision-making and money handling. Recognized for mentoring staff and fostering a positive work environment, contributing to increased loyalty and repeat business.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Domino's Pizza
05.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Sales Associate

Speedway Gas Station
10.2024 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Customer Service Representative

Dominos's Pizza
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Arby's
12.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

High School Diploma -

Lionsgate Academy
Shoreview, MN
05-2025

PSEO Carpentry Diploma - Carpentry

North Hennepin Community College
Minneapolis, MN
05-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Workload management
  • Sales growth
  • Policy enforcement
  • Cost reduction
  • Cost control

Timeline

Assistant Manager

Domino's Pizza
05.2025 - Current

Sales Associate

Speedway Gas Station
10.2024 - 05.2025

Customer Service Representative

Arby's
12.2023 - 01.2024

Customer Service Representative

Dominos's Pizza
08.2023 - Current

High School Diploma -

Lionsgate Academy

PSEO Carpentry Diploma - Carpentry

North Hennepin Community College

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