Jarell Jackson
CHARLOTTE,NC
Summary
HELP DESK TECHNICIAN
Technical Support | Customer Support | Software Troubleshooting
Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include:
Help Desk Ticketing Systems
Problem Diagnosis
Technical Troubleshooting
Phone & Online Support
Office 365 Support
Customer Service
Complaint Handling
Overview
4
4
years of professional experience
Work History
01.2016
- Hands-On Virtual Labs
- Installed and setup VirtualBox, Windows Server 2016, linked clones, and RDP
- Added Windows 10 client machines to Windows Server 2016 domain
- Created and modified Active Directory template user accounts to hold various properties
- Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop
- Created and linked Group Policy Objects (GPO) in Active Directory
- Setup Azure AD Connect for hybrid Azure AD join and seamless SSO using password hash sync.
MCDONALD’S RESTAURANT
New York, NY
07.2019 - Current
Education
CompTIA A+ Microsoft 365 Certified: Fundamentals MTA: Windows Server Administration Fundamentals MTA: Windows Operating System Fundamentals - undefined
High School Diploma - undefined
REGENT HIGH SCHOOL
Skills
- TECHNOLOGY PROFICIENCIES
- Ticketing:
- Freshdesk, Jira Service Desk,
- Software:
- Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom
- Browsers:
- Google Chrome, Microsoft Edge, Mozilla Firefox
- Networking:
- LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS
- Platforms:
- Windows 10 Enterprise, macOS, Android, iOS, Chrome OS
Timeline
MCDONALD’S RESTAURANT
07.2019 - Current
01.2016
CompTIA A+ Microsoft 365 Certified: Fundamentals MTA: Windows Server Administration Fundamentals MTA: Windows Operating System Fundamentals - undefined
High School Diploma - undefined
REGENT HIGH SCHOOL