JARENE RUBI IBARRA
Wells Fargo
Lehi
1
Language
1
Certification
4
years of professional experience
Customer-focused professional with 3+ years of experience delivering exceptional customer service, building lasting client relationships, resolving complex issues, and consistently exceeding performance goals in fast-paced environments. Recognized for strong communication, problem-solving, and creating positive customer experiences while driving business results.
Work History
Personal Banker
10 Months- Build relationships with new and existing clients through consultative conversations.
- Identify customer needs and recommend tailored financial solutions.
- Consistently achieve sales, referral, and customer satisfaction goals.
- Handle objections and resolve complex customer concerns in a fast-paced environment.
Lead Member Service Representative
2 Years 8 Months- Exceeded quarterly sales and service goals while serving a high-volume branch.
- Cross-sold banking products based on customer needs.
- Trained and mentored new employees.
- Recognized as a 3× Top of the Mountain Award winner (Top 1% performer).
Education
- Computer and Information Sciences
Skills
Prospecting & Lead Generation
Relationship Building
Consultative Selling
Objection Handling
Cold Calling
Discovery Questions
Pipeline Management
CRM Software
Communication
Customer Retention
Cross-Selling & Upselling
Time Management
Active Listening
Goal Attainment
Microsoft Office
Certification
Notary Public Commission
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
10.2025 - CurrentRead More
Lead Member Service Representative
Mountain America Credit Union
12.2022 - 08.2025Read More
Salt Lake Community College
from Computer and Information Sciences
Read More