Adaptable bilingual professional with a background in intelligence analysis and effective communication. Known for building strong customer relationships and problem-solving to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
Seminole
2025.03 - Current
Guided customers in product selection, delivering tailored support to enhance their purchase experience.
Processed transactions accurately using point-of-sale systems.
Generated weekly leads and pursued appointment opportunities to convert prospects into loyal customers.
Responded to customer inquiries and resolved issues promptly and professionally.
Built strong relationships with key accounts through regular visits and follow-ups.
Conducted post-sale follow-ups to confirm customer satisfaction and foster long-term relationships.
Manager
Amazon
St. Petersburg
2019.03 - 2025.01
Led team of 40 employees to achieve high productivity and deliver excellent customer service.
Developed and implemented strategies that enhanced customer satisfaction and loyalty.
Led daily operations to enhance team efficiency and workflow.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assigned tasks to associates to fit skill levels and maximize team performance.
Coached, mentored, and trained team members and new managers to enhance job performance.
Managed inventory control using advanced tracking systems and technology.
Established processes to ensure efficient workflow throughout the organization.
Law Enforcement Officer
Clearwater Police Department
Clearwater
2016.10 - 2018.05
Enforced laws and regulations, ensuring public safety and order.
Conducted investigations into criminal activities, gathering evidence to support prosecutions.
Intelligence Analyst
Lockheed Martin
Tampa
2009.10 - 2011.10
Compiled evidence from multiple sources into concise yet comprehensive intelligence briefs suitable for presentation at high-level meetings.
Presented briefings on intelligence assessments to stakeholders.
Utilized analytical tools to interpret complex information.
Conducted research to enhance understanding of emerging threats.
Monitored global events to identify potential security risks.
Assisted in developing strategies for intelligence operations management.
Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
Developed reports on intelligence findings for decision-makers.
Intelligence Analyst
US Army
San Juan
2004.05 - 2010.05
Education
Bachelor of Arts - History
University of South Florida
Tampa, FL
2015-12
Skills
Account management and customer relationship management