Jarlin Luque
Antioch,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PBX Operator
JW Marriott
05.2023 - 09.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
- Processed customer payments for timely, accurate order fulfillment.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
Night Auditor
Grand Hyatt Hotel
10.2021 - 10.2022
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Custom Framer
Michaels Craft Store
07.2017 - 08.2021
- Followed protocols and stayed organized to provide personal and teammate safety.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Offered valuable suggestions to clients' remodel needs.
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05.2020
Skills
- Multitasking and Organization
- Guest Services
- Information Confidentiality
- Time Management
- Analytical Thinking
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Interpretation and Translation Services (Spanish)
- Typing Skills
Certification
- Photoshop, Adobe - 2020
- After Effects, Adobe - 2020
- Premiere Pro, Adobe - 2020
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
JW Marriott
05.2023 - 09.2023
Night Auditor
Grand Hyatt Hotel
10.2021 - 10.2022
Custom Framer
Michaels Craft Store
07.2017 - 08.2021
High School Diploma -
Mcgavock High School
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