Jarmella Massey
New Haven,CT
Overview
17
17
years of professional experience
Work History
Administrative Assistant for Housing Code, Section8 and Residential Licensing
City Of New Haven Livable Cities Initiative
01.2022 - Current
- Meet with tenants and landlords regarding housing issues
- Processing paperwork
- Mailing, scanning
- Data entry
- Problem-solving
- Corresponding with City Communities
- Assist housing Inspector with schedules
- Uploading results, etc
- Acting Program Manager for Section8 department duties included;
- Billing
- Scheduling annual inspections
- Main point of contact
- Coordinate scheduling of initial inspections
- Deal with complaints, complicated issues
- Oversee paperwork mass mailings, etc
Director of First Impressions
Contractor Nation
01.2013 - 01.2022
- Receptionist duties
- Switchboard operator
- Mail assistant
- International Call Center Rep
- Call auditing/ billing
- Internet Marketing Specialist
Switchboard/Receptionist/Administrative Assistant
Insurance Programmers, Inc.
01.2008 - 01.2010
- Helped coordinate the interview process for new employees and insurance providers
- Switchboard Operator
- Provided Customer support to managers for clients regarding insurance, Pensions, Annuities, Cobra insurance, and insurance claims
- Administrative duties
Education
Associate Degree - Liberal arts and Science
Albertus Magnus College
01.2025
Associate Degree - Biblical Studies/Family Counseling
Saint Thomas Bible College
01.2010
Skills
- Over20 years of Customer Service Administrative experience
- Over20 years of Professional experience
- Personable with excellent people skills
- Certified Mental Health First Responder
Timeline
Administrative Assistant for Housing Code, Section8 and Residential Licensing
City Of New Haven Livable Cities Initiative
01.2022 - Current
Director of First Impressions
Contractor Nation
01.2013 - 01.2022
Switchboard/Receptionist/Administrative Assistant
Insurance Programmers, Inc.
01.2008 - 01.2010
Associate Degree - Biblical Studies/Family Counseling
Saint Thomas Bible College
Associate Degree - Liberal arts and Science
Albertus Magnus College
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