Ellen Moore
Prestige Healthcare Resources, Inc.
Baltimore,MD
3
Languages
1
Certification
19
years of professional experience
Diligent administrative professional with 15 years of experience in healthcare and behavioral health settings. Proven expertise in managing office operations, implementing efficient electronic health record systems, and leading administrative teams to enhance productivity. Skilled in coordinating patient care, maintaining compliance with HIPAA regulations, and optimizing workflows. Successfully reduced operational costs by 19% through effective inventory management and vendor negotiations. Committed to delivering exceptional support and fostering positive relationships with clients and stakeholders.
Work History
Administrative Assistant. Housing Manager
1 Year 1 Month- Coordinated with IT department to diagnose and resolve hardware and software issues, maintaining office equipment uptime.
- Trained new employees on company policies, procedures, and proper use of office equipment and software tools.
- Provided direct support to individuals in recovery from substance abuse.
- Developed individualized treatment plans based on each client's needs and goals.
- Helped clients access community resources for housing, employment, and education opportunities.
- Modeled commitment to sobriety and communicated effectively with diverse populations facing addiction-related challenges.
- Managed daily operations and maintenance for residential properties, maintaining cleanliness and functionality.
Administrative Coordinator
1 Year 9 Months- Implemented electronic health record system to reduce paperwork and improve patient record accuracy.
- Managed accounts receivable and accounts payable, processed insurance claims, and handled billing inquiries accurately.
- Supported chiropractors during examinations and treatments to keep office operations running smoothly.
- Trained new hires on office procedures, software systems, and best practices for efficient workflow.
- Verified insurance details, collected co-pays, streamlined billing steps, and obtained required authorizations for procedures and referrals from insurance companies.
Front Office Manager
11 Months- Managed daily office operations, including appointment scheduling, meeting coordination, and correspondence handling.
- Set up new project management software to improve team communication and productivity.
- Provided direct care and support to individuals with mental health conditions, prioritizing safety and well-being.
- Assisted with assessments and evaluations to identify client needs and support appropriate interventions.
- Helped coordinate community resources for clients, including referrals to housing programs, vocational training, and outpatient services.
- Prepared patients for examinations by recording vital signs, documenting chief complaints, and updating medication lists.
Front Desk Manager
1 Year 7 Months- Supported day-to-day operations for busy chiropractic office, including scheduling, patient intake, and billing tasks.
- Helped supervise administrative staff through training, guidance, and performance reviews.
- Handled accounts receivable and payable, processed insurance claims, and responded to billing questions.
- Built working relationships with insurance providers to support accurate billing and prompt reimbursement.
- Checked patient insurance coverage by calling carriers and collecting needed details.
- Reviewed insurance claim issues and resolved billing discrepancies to support timely reimbursement.
Administrative Assistant
2 Years 5 Months- Built and carried out marketing plans to grow brand awareness, attract customers, and generate leads.
- Worked with external vendors and agencies, including ad agencies, PR firms, and freelancers, to deliver projects on time and within budget.
- Supported trade show and event planning by handling logistics such as booth setup, design, and materials for strong product and service exposure.
- Managed day-to-day operations in busy chiropractic office, including scheduling, patient intake, and billing.
- Reviewed insurance policies and claims to confirm eligibility and coverage limits, and obtained pre-authorization for medical procedures and treatments.
- Resolved billing issues by working with insurance providers and healthcare facilities.
Administrative Assistant
5 Months- Implemented electronic health record system, reducing paperwork and improving patient record accuracy.
- Managed accounts receivable and payable processes, processed insurance claims, and handled billing inquiries accurately.
- Performed financial analysis to monitor revenue trends and identify opportunities to improve profitability.
- Created KPI reports and presented findings to management for strategic decision-making.
- Managed team of 3 front desk agents, provided guidance and support, and maintained smooth operations.
Photographer and Sales Associate
4 Years 10 Months- Managed photoshoot setup, including location scouting, equipment prep, lighting adjustments, and post-processing support.
- Worked with art directors and creative teams to align images with project goals and visual style.
- Partnered with graphic designers and marketing teams to deliver polished images for promotional materials.
- Completed post-production tasks such as color correction, cropping, and image resizing to meet specifications.
- Produced high-quality portraits for students and staff for yearbooks, ID cards, and promotional materials.
- Supported yearbook committee photo selection to help create balanced publication layouts.
Full Time Missionary
1 Year 6 Months- Built positive learning environment through open communication, respect, and trust with students.
- Offered guidance and support to mentees pursuing personal and professional goals.
- Acted as positive role model through professionalism, integrity, and strong work ethic.
- Gave emotional support during difficult times and major life transitions for mentees.
- Connected mentees with community resources such as workshops and networking events.
Education
Upper secondary education
General Studies
High school diploma
Skills
Supported behavioral health services.
Provided Spanish-language communication support.
Entered clinical data accurately.
Assisted with patient appointment scheduling systems.
Helped coordinate clinical staff schedules.
Worked with people with disabilities.
Assisted with project coordination tasks.
Supported medical receptionist duties.
Maintained administrative experience across 11-15 years.
Worked with individuals from underserved communities.
Completed medical documentation tasks.
Certification
BLS Certification
See attached
Languages
Spanish - Fluent
Multilingual
Bilingual
Timeline
Administrative Assistant. Housing Manager
Prestige Healthcare Resources, Inc.
09.2025 - CurrentRead More
Administrative Coordinator
Kalkstein Chiropractic
01.2022 - 10.2023Read More
Front Office Manager
New Vision Behavioral Health
01.2021 - 12.2021Read More
Front Desk Manager
Spector Chiropractic
05.2019 - 12.2020Read More
Administrative Assistant
Shefts Chiropractic
12.2018 - 05.2019Read More
Administrative Assistant
Fidel Integrated Medical Solutions
03.2017 - 08.2019Read More
Photographer and Sales Associate
Myerly and Lowe Photographer
05.2010 - 03.2015Read More
Full Time Missionary
The Church of Jesus Christ of Latter-day Saints
09.2007 - 03.2009Read More
Boonsboro High School
General Studies
Read More
Upper secondary education
Read More