Jarodd Ross
Fort Worth,TX
Summary
Experienced Lead Fulfillment Associate with a proven track record of delivering exceptional results. Earning trust with each associate. Seeking to join the expanding team that supports operations leaders and associates in achieving strong operations outcomes within our fulfillment centers. Demonstrated ability to perform production duties such as pick/pack orders, receive/stow products, ensure inventory accuracy, excel power point & Microsoft Word trained and unload/load trucks in various roles within the Fulfillment Center. Excels in effectively communicating instructions to other associates, motivating them, and maintaining a safe work environment.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon Fulfillment Center Syr1
Fort Worth, TX
09.2022 - Current
- Provided excellent knowledge of inbound by utilizing my in-depth knowledge of the decant process step by step
- Communicated product value, quality, and style to educate and entice potential AA
- Collaborated with AA to determine their needs to deliver the decant process in an effective and sufficient timely manner
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Member of two Infinity groups (BEN) & (LPAC) where we work to push safety & equality not only in the building but throughout the whole Amazon family
Machine Operator
PPC Partners Inc.
Syracuse, NY
10.2021 - Current
- Read blue prints
- Operator machine
- Check parts on machine
- Print labels for inspected product
Installation Technician II
NPSG Global
Syracuse, NY
08.2021 - 10.2021
- Assemble pods at a quick safe speed
- Move pod on line
- Unload pod off
- Use pallet Jack to move pod to designated area, then scan pod into system
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Route Manager
Orkin Pest Control
McKinney, TX
10.2018 - 05.2020
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Worked with functional groups to resolve employee relations and labor relations issues.
- Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team.
- Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Managed a team of drivers, providing training and support to ensure high performance standards were met.
- Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
Assistant Manager
Walmart
Frisco, TX
08.2015 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
High school diploma -
West Orange-Stark High School
Orange, TX06.2013
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Attendance Tracking
- Process Analysis
- Inventory Management
- Microsoft Office
- Word Processing
Additional Information
- We're committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely.
- We have a relaxed, casual dress code (as long as your attire meets our safety requirements).
- We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available.
- You may be asked to work on a secure mezzanine at a height of up to 40 feet, or on powered equipment (forklift, cherry picker, etc.)
- You may be asked to lift up to 49 pounds, stand/walk for up to 10-12 hours, and push, pull, squat, bend and reach with or without reasonable accommodation.
Timeline
Process Assistant
Amazon Fulfillment Center Syr1
09.2022 - Current
Machine Operator
PPC Partners Inc.
10.2021 - Current
Installation Technician II
NPSG Global
08.2021 - 10.2021
Route Manager
Orkin Pest Control
10.2018 - 05.2020
Assistant Manager
Walmart
08.2015 - 01.2018
High school diploma -
West Orange-Stark High School