Results-oriented professional with extensive experience in sales management and customer service excellence. Proven ability to utilize Salesforce for effective account management, achieving high customer satisfaction rates while closing profitable deals. Seeking to leverage skills in a professional sales environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Family Insurance
Atlanta, GA
01.2025 - Current
Top 5% Producer out of 450 agents in the Costco Insurance Program.
An average of 25% closing rate.
Produced an an average of 80-100k in sales per month after ramp up period.
Utilized Salesforce to track customer information and closing rates.
Worked with a variety of companies and systems based on each individual customer's insurance needs.
Maintained excellent levels of customer satisfaction.
Licensed Agent
Bain Morgan Allstate
Kennesaw, GA
04.2024 - 11.2024
Made calls to new leads as they come in throughout the day.
Utilize a Talking path to find the avenue to the sale.
Effectively build a value proposition tailored to each individual customer.
Educate client on the different pieces to the insurance puzzle, and how their unique situation fits together.
Maintain consumer satisfaction with problem solving and customer experience strategies.
Utilize a CRM to manage and track progress on potential/current clients.
Sales Consultant/Internet Manager
Jimmy Britt Chrysler Jeep Dodge Ram
Statesboro, GA
07.2020 - 10.2023
Maximized sales success with targeted strategies to maintain internet, phone, and showroom closing rates.
Responded to internet customers within a 15 minute response time for the first outbound contact attempt.
Optimized internet business development with a focus on continuous improvement.
Negotiated pricing, contract terms, and trade value to close favorable and profitable deals.
Focused sales and marketing efforts on customer preferences and consumer trends.
Sustained high customer satisfaction rates with problem resolution and follow-up.
Developed and controlled sales programs through staffing and training initiatives.
Sales Rep/Manager
Fun Shirts LLC
Statesboro, GA
03.2013 - 06.2020
Negotiated contract terms to meet sales quotas and adhere to client budget constraints.
Established relationships with existing clients while developing strategies to build new clientele.
Accomplished multiple tasks in a fast-paced environment.
Highlighted products with creative and engaging merchandise displays.
Promotes teamwork and active problem solving to ensure timely resolution of customer issues.
Education
Marketing And Sales/Business -
Georgia Southern University
Statesboro, GA
05-2015
Skills
Negotiation skills
Marketing strategies
Customer relationship management
CRM software proficiency
Microsoft Excel expertise
Brand development
Account management
Sales management
Customer service excellence
Cold calling techniques
Sales leadership
Certification
• Driver's License, Valid • Life, Accident, and Sickness License, 07/01/23 to 07/01/25 • Property and Casualty License, 07/01/23 to 07/01/2027
Personal Information
Work Permit: Authorized to work in the US for any employer